Sonder by Marriott Bonvoy Osage Apartments LoHi

I never stayed at Sonder. My booking was cancelled by them the day before. Needless to say not very happy with them. Scandalpus way to treat a custoner suspect I was gazumped and someone paid more for my room .

The lack of outlets near the bed is inconvenient. The dining options nearby are great, and the location is very convenient and walkable

Location

Code didn't work upon arrival at 5:56 PM after driving for 7 hours. Unable to access the unit in time to get ready for prepaid reservation at local attraction (Meow Wolf). When calling for help, I was put on hold for 46 minutes. I was initially told the unit had not yet been cleaned and was not ready to be occupied even though check-in was anytime after 4:00. Later, i was told the code needed to be updated. When we finally gained access, the couch was so badly stained, we didn't want to sit on it.

All in all, it was a good stay. The location is incredibly convenient but the downside is that you're literally right by the freeway. They kindly provide earplugs on the nightstand plus there's the AC/heater fan to act as white noise. The place was very clean, well appointed and comfortable. The kitchen has minimalist set up which is great for making breakfast or doing up an easy quick meal in the evening if you don't feel up to going out. My only issue was the chef's knife was SUPER dull making is difficult to chop even an onion (and dull knives are way more dangerous than sharp ones). Truthfully the only negative issue we had was running out of toilet paper on day 3 of our 4 day stay. I tried contacting Staff through their chat app and was told TP would be delivered that afternoon. Alas, we returned too discover NO delivery was made. So we (3 adult women) spent the next 18 hours having to use Kleenex tissue in liu of toilet paper. Outside of that, I would give high marks and recommend Sonder Osage. Just maybe pack your own TP if your staying for more than a couple of nights.

This was a very bad experience. Directions not clear on check in and we were transfered to 4 different people at midnight when we were tired from traveling before we got into our room. Then we discover that the bed was dirty and we had to sleep on top of the sheet because there is no one around for us to get sheets from. They wanted us to go to the linen closet and get our own sheets to change the bed, but there were no sheets in the linen closet. We had one towel for 2 grown adults, the tea kettle did not work and there was no coffee for the coffee pot. Worse of all there was black mold in the bathroom. We asked for compensations for the horrible experience, but we were just yessed to death and ignored. A manager was suppose to call back, but no call. Wow, there are other minor things, but WOW - this was not good by any means.

Great

Be prepared to walk. Could never get the TV to work. The refrigerator started making noises I had to unplug it. But it was already unplugged.

We stayed at this location based on how close it was to Coors Field and the price. Overall, the room was spacious but we had to deal with being right next to a main road and not much separated us from the passerby’s. The property is obviously aware of this with supplying ear plugs and their attempt to cover up the windows as much as possible with thin curtains. Most of the furniture is pretty low to the ground and you have to essentially climb into the shower/tub combo, but the kitchen was open and nice to have. The A/C, shower, Washer/Dryer combo, and the dishwasher were very loud, which only added to the nearby street and pedestrian noise. The keypad for our unit only worked sometimes, luckily somebody was on site one time we couldn’t get in who could help and gave us a key. Decent for the price but probably won’t stay at this location again.

The hotel’s location and neighborhood are great. We could easily access everywhere. However, they are very poor in terms of cleanliness. When we first arrived in the room, there was hair on the towels and inside the pillowcases. The air conditioner was incredibly dusty, so we didn’t turn it on because we care about our lung health. The window sills were covered in dust. The drawers were full of hair and lint. When we returned to the room in the evening, there was a strong musty smell. We reported these issues, but the only action taken was cleaning our bed. If you’re looking for cleanliness, don’t stay here.