Hotel Bristol

The staff were excellent and extremely friendly. Sadly the hotel is very dated and not the best location for walking to and from the centre. The beds were extremely hard and uncomfortable and the breakfast wasn’t great. Pool area is lovely as are sea views. Overall it’s an OK hotel but definitely didn’t blow my socks off for the price.

Beds and pillows were very uncomfortable, breakfast was poor.

spacious room, front desk service is outstanding

took a while to walk to restaurant. but it's a good exercise

Within walking distance to center of town

The hotel is positioned ten minutes walk from Piazza Tazzo with stunning views over the Bay of Naples and Vesuvius. It’s breathtaking. We went as a family of four. My twin daughters of nearly 22 and myself and my partner. We both had balcony rooms next to each other on the third floor. The road is busy but that’s what you get for this position. Didn’t particularly bother us once I got used to it as my room at home is silent. Make sure you close the shutters. Please don’t expect five star bling. We loved it. Very clean and had what we needed. I loved the large showers. As did the girls. Bed very comfortable! What makes this hotel are the staff. I have travelled all my life (this was a 60th celebration) and they are the best. Professional yet kind, mindful yet not intrusive. Generous of spirit. I cannot emphasise enough how each and everyone genuinely cares. Truly. No amount of money in any ridiculously expensive hotel will EVER BUY YOU BETTER SERVICE. NEVER! Luca the restaurant manager is one of those special people that will live in your heart and mind long long after you’ve left. He outshines the view. He runs the restaurant with utmost professionalism but finds time to chat and remembers what you like. Nothing is ever too much effort and if something is not to your liking (never for me) talk to him. Shout out to Gianlucca and Carmine too. I forget some other names but these three hold a special place in my heart. All the front desk staff are wonderful and so helpful always. The bar staff mix incredible cocktails and are so very kind. Lovely team. Same on the pool bar and restaurant. One of my twins lost her fish charm she spent a fortune on in Capri.. don’t ask. It’s minuscule at a huge price! Last day somewhere near the pool we thought. She was so grumpy at dinner that night. The front desk asked the bar team to open the pool gate to look but impossible ! The next morning as we left at 6am they appeared with it. They’d found it near the gate. I absolutely know they must have searched for ages. Money cannot buy this caring nature. If you want a hotel with proper Italian charm and courtesies ten minutes walk from the main square with stunning views then please book it. I forgot to add. Food delicious. Always so much choice and I always asked Luca what he recommended that day. If you want a giggle ask Gianluca particularly if it’s lamb on the spit .. or pork 😂. Breakfast fabulous and chef cooks omelettes to order. The last night they sang to me with a lovely cake chef created on the spot as twins forgot to mention my birthday Grazie Mille to you all. Ciao ❤️

Great location

Food was ok

Just returned from another wonderful holiday at hotel Bristol in sorrento have been returning for many years what a place to stay from the minute you enter you are made to feel so welcome staff are so friendly cannot do enough for you nothing is too much trouble from the front of house team to restaurant staff - bar staff - pool - to -house keepers thank you all so much everyone

The staff work incredibly hard and it shows in the quality of the hotel