The Winston Solvang

some issues with accessibility. no freezer for medical supplies, slope in main room. great location. NO staff. have to text only for towels. great location. not many amenities.

Location was great. quiet, really spacious room.

Located down town. Hotel room was very nice and clean.

Everything about the property is amazing. Its location is centralized & offers free parking. Entry into the facility is super simple. The rooms & common areas are elegant, organized & offer the best amenities. We had a king with balcony & the room was huge. They have a really cool feature which offers you entrance to the building & room. No need for keys. Big bonus points. Marcy was beyond helpful & truly welcoming. A genuinely gem. Definitely coming back when I want to see Solvang & get a staycation.

The location was easy to find. Loved having private parking. Everything we needed was accessible. Loved that location is dog friendly. Highly recommend. Will definitely return in future.

Thus is an unmanned hotel. The lobby and building is nicely decorated. But the problem is with the communication. They send out a confirmation email about 30 minutes to 4. It has a confirmation number in the email. Nowhere does it say that is your pass code. When I arrived there was an elderly couple who were completely confused about the entire experience. I figured out the pass code. And got us in to the building. But my email said I was staying in the clock tower suite. There is no signage saying the names of the rooms only numbers. So I texted the number they say will be support. No answer. So I call the help line. Get sent to voice mail. I wanted and called the vinland the sister hotel. They answered. I told the young lady of the problem. She confirmed that I was indeed staying in the clock tower suite. I had to tell her there was no signs for such a place. So she emailed me a map of the hotel, that also had room numbers. So I finally was able to get out of her that my room was # 11. How much easier would it be, if you just said that in the original email? The room was beautiful. Until it was time to go to sleep. And the motorized blind would not close. So we spent the first night sleeping under the romantic glow of a high voltage city street light. The next day I again texted the help line. Still no answer. I called and left a voicemail. I then found a cleaning staff member, who did act like I was bothering her. But she did tell someone. Because they answered my text. I gave them permission to go in while we were out. When we got back the blind was down. I didn't want to mess with it just in case. So I looked forward to my first night's sleep. Except the city does a street fair every Wednesday. So the cities power washing crew showed up at 5 am to wash the sidewalks and store fronts. While listening to the Eagles greatest hits at full blast from the work truck. That's probably why the hotel supplies you a sound machine. The room was covered in someone else's hair. Including the toilet. So not super clean. All in all dont stay here. I understand what they are trying to do with the unmanned format. But they fail at every opportunity. Answer the text. Or at least the phone. Macking people hunt you down for help is frustrating and sets the tone for the entire stay.

It was a spacious room with the illusion of luxury.

Let me start by saying that I wasn't aware that this was an unmanned hotel until after we booked it. Everything started off good. The staff called me a few days before my trip to tell me that they didn't have my email address. And to get a credit card. So I received a text the day of my arrival saying that I would receive a email closer to check in, which I did. That email gave me a confirmation # and the name of our suite. ( The clock tower suite) When we arrived it was a litttle hard to find the hotel because it's down behind a pub and a donut shop. But we found it. When we got out of our vehicle there was an elderly couple asking for help because they also didn't know it was unmanned. I correctly assumed that my confirmation number was my pass code. Although my email did not state that. The elderly couple had no idea whatbwas going on. So I showed them how to use the touch pad to get in. Once in I was as lost as they were. Im booked in the clock tower suite. So I looked everywhere for some signage saying that. Nope just room numbers. So I texted the number that they said I should if I had a problem. I got no response. So I called a separate number and got a voicemail. So I wait and call back later. I got a young lady to answer and I tell her my problem. She says it should say Clock tower suite. I tell her it does not. So I ask her what is my room number? She says hold on I'm going to email you a map. So I again say does the clock tower suite have a room #. She said yes it # 11. I then ask, would it not be much simpler to just state that in the email? She said I dont know why they do that. So we get in and the room is large and nicely decorated. The next problem starts that night. When we arrived the bedroom blind was half way up. It was motorized and controlled by a switch on the wall. Well it went down until about 4 in he's from the bottom. Then stopped. They is a giant street lamp right outside the bedroom window.