TownePlace Suites by Marriott Albuquerque Old Town

We got upgraded to a suite so we were very happy with the room. After my husband cleaned the clogged shower head, the water pressure was amazing. After my husband tightened a few loose screws on the noisy air conditioner, it was no longer noisy and worked great. Since most of the staff didn’t speak English, we gave up trying to ask for maintenance assistance. Thank goodness I have a very handy husband. We picked this hotel because of the supposedly secure parking lot. I never saw security once nor did I feel like the parking lot was safe. At check in we were informed parking was $7 a night. Just mentioning it because I thought I read somewhere it was $5. the hotel is close to the cultural center which does have a patrolling security unit so that did give us a small sense of security. Free breakfast was nice. I don’t think I would recommend this location. More cons than pros.

We stayed for only one night but wished we could have stayed longer! The location is ideal—across the street from the Pueblo Cultural Center, which was at the top of our list of things to see. Several very nice casual restaurants and a Starbucks all within walking distance. Easy access to Old Town. Very nice lounge and lobby areas. The room was clean, comfortable, had everything we needed and the bed was super comfy. It was also very quiet. But what really made it exceptional was service from the staff. We arrived late from a long day of driving and the night clerk was super welcoming and friendly AND remembered to give us bottled water without being asked. After we left I realized I left a favorite blouse hanging in the closet. I figured it was probably gone for good but the staff, especially Vinny the Assistant Manager, went above and beyond to make sure it was returned. That level of service is NOT typical anymore. I will definitely stay here again in the future.

Great location, clean and comfortable. Rooms are large with nice amenities. The staff is very friendly and helpful!

No complaints

The staff made you feel like you were really at home

The.the everything the room was so accommodating

Very helpful and friendly staff

The eggs at breakfast were terrible tasting. Very small apples, no bananas.

I made a mistake with my reservation and Julie helped me so much. I can't say enough about how kind she and the staff were to us. Love this hotel - it's our second time to stay here and won't be our last. Great location, pet friendly, and very clean. Will recommend to all our family and friends!

If you have daughters, do not bring them here. The front desk staff acts like they are in a nightclub, not a Marriott. A clerk with curly dark hair was consistently inappropriate with my teenage daughter. The room itself was disgusting—we found hair in the bathtub that wasn't ours and what looked like flea-like insects in the sheets. When we complained about the noise, the manager told us, "You get what you pay for." At these rates, I expect safety, not harassment.