Kinkaku

We liked our tatami rooms with ample closet space, the large kitchen for cooking / eating, the location was very convenient to a major subway line that let us connect to anywhere we wanted to go. The residential neighborhood is lovely, and quiet at night. It was great having use of a washer and dryer. The host does not live on site, but was super responsive and helpful. The cleaning staff was pleasant and friendly.

We had a hard time figuring out how to operate the stove -- a sign or instructions in English would help.

I love that the ryokan was more on the high-end, sophisticated style. And the neighborhood was the closest you could get to a posh neighborhood, with many mini parks and a beautoful view of the mountain!

The road going up the place can get a bit steep so be prepared once you walk from the station. But other than that minor thing, there was nothing we didn't like.

the bed was comfortable. location is close to the Yamashina train station

first of all, the location that is written on Booking is not the actual location. we were surprised to get directions to a location closer to Yamashina and not to higashiyama. the place we arrived at was very bad. there was NO WI-FI at all and it was very dirty. it is absolutely in no way shape or form “traditional Japanese”, it’s just a house with regular rooms and regular beds. the facilities were in a very bad condition, the shared bathroom doesn’t have a proper sink or any soap. no one renewed the toilet paper and we were to figure it out ourselves. our 4 night stay not a single soul came to clean or check the facilities, it eventually looked like a neglected house. the rooms are nice size but contain only a bed and a dirty messy closet. the shared shower/bath was very dirty and fool of hairs and other stuff. the only operating sink in the house was old and also very dirty. the hostess (which we never saw) said the kitchen is not to be used. also the kitchen wasn’t maintained and dirty. we were told that this situation happened because of a misbehaving and maybe dangerous guest. we learned that some guests were evacuated to another facility but we were not, because the hostess said she “didn’t want to bother us”. so we stayed 4 nights with an allegedly dangerous person. it was a very bad situation and experience for us and we strongly recommend to avoid staying in this place. we also will advise Booking.com to review this place and the fact that some amenities written has not been provided and the property was not in the said location!