Hotel Indigo - Columbus at Riverfront Place by IHG

Location

Overpriced

The location, view and architecture. Interior design was decent.

We do reviews and have worked in the hospitality industry. A blatant lack of amenities. For the cost of the room it would be nice to have a heated pool, jacuzzi, more unique options on the food menus. Lacking in enough towels for one night, one of the soap dispensers in room were empty, room amenities was in operable or not plugged in. Extremely SLOW elevators. Hallways had chipped walls, dirty walls, chipped handles in the room, broken picture frames.

The location was good. It was clean. Staff at rooftop were very approachable and kind.

Some employees have no idea what the numbers on your furniture represent. If you work for a company know their motto, if you have unique things displayed through each room know what it represents.

Location

Parking

Everything was fantastic go indigo staff 🎉

I enjoyed the rooftop bar, gym and breakfast.

Room should have been vacuumed.

I took my staff to Denim and Oak in December 2025 for our holiday party. The restaurant was mainly empty when we were there, one or two other tables during prime dinner booking hours. I stayed at the hotel after the dinner since the celebration ended late. The restaurant server never informed us that gratuity was already added to the bill, despite our small party. So I naturally added gratuity and this was never adjusted. On my hotel bill, the dinner was charged, and I ended up paying twice. After a long visit with the assistant manager onsite, as well as an email from the general manager, the situation remains unresolved as the hotel holds onto quite a large amount, and declines to compensate me for the time and hassle of being double charged unfairly. I want others to be aware, and personally, I will not be returning to this establishment, for business or pleasure, ever in the future. Buyer beware.