Paddington Hotel Halong Bayview

The service at the hotel was excellent. The reception staff were professional and always willing to help. We received an upgrade, and the room was spacious and comfortable, with a bathroom featuring a glass wall and a bathtub, adding a romantic touch to the room. The sea view was also fabulous. The pool was very clean, well-designed, and offered a great view, though there were some gaps in the dome ceiling. The hotel's location is good. The staff also helped us plan the next part of our trip and followed up to see if we needed any further assistance. However, due to low occupancy, breakfast was served in-room on our first day instead of the buffet, which limited the variety and didn't meet our expectations. Additionally, the hotel initially required a cash security deposit or the retention of a passport, but they removed this requirement after we expressed concerns. We were mistakenly charged for two bottles of water that were never in our room, which, while minor, shouldn't have happened. On the plus side, the staff were very accommodating on our last night, providing breakfast before we left for an overnight bus, even though it wasn’t part of their usual policy. Overall, great service with a few small issues.

Paddington Hotel is een prachtig Hotel. We kregen van Chloe, de receptie manager, een upgrade naar een prachtige kamer met grote zit. De hotelkamer was geweldig met schitterend uitzicht over strand zee en bergen. Chloe heeft ons in alles geholpen als een boottocht en al onze vragen. Mijn partner was jarig en zij heeft mij geholpen met het bestellen van bloemen en we kregen van haar een leuk cadeautje. Tevens Heeft zij het mooi op de kamer laten zetten. Ons verblijf was echt een droom die we niet gaan vergeten! Hotel Paddington was een feest en is een aanrader! Het zwembad was ook geweldig en de zee, zo dichtbij was ook heerlijk!

We stayed at the hotel a few weeks after the typhoon, so the city and a hotel were empty. The stuff of a hotel was very welcome and helpful for us. Our room was upgraded to a bigger size room. The sea view rooms have a wonderful view.

As a hotel didn't have too many guests, a restaurant didn't work properly but employees did the best to serve a good food.

Ivy is an amazing host! She helped with a great deal on the day cruise trip. Highly recommended

The Manager Cloe was truly amazing, helping me with tours and shutle bookings, 5* !! The room with halong bay view , really beatiful

The view from the window was amazing!! Chloe the supervisor was very helpful ! Thank you so much!!

Room was with slide window, it was perfect

Quiet and clean

The view

Maybe the bathroom