ONE11 Hotel

Location , bed was comfortable.

The breakfast was ordinary & some of the staff were not very friendly.

The hotel was lovely but impossible to sleep because of the train sirens we paid for two nights for two rooms and had to leave for a second night because of the noise

The hotel was lovely but impossible to sleep because of the train sirens we paid for two nights for two rooms and had to leave for a second night because of the noise

The property clean, quiet, and very comfortable. Easy access to your car without calling valet.

Nothing at all, this property was well worth it

Overall I enjoyed my stay. The boutique hotel is nicely appointed, clean and well kept. Staff was professional and generally helpful. If you rent a car or drive, be prepared for steep overnight parking fees. I paid the equivalent of at least one additional night’s stay in parking fees, which stung. Hopefully, the hotel will implement some sort of discounted overnight parking for guests in the future. There’s no room service option also if that’s important to you.

I came with my daughter for a mother-daughter getaway, and we had a terrific time in New Orleans. Unfortunately, I am disappointed to give this hotel only two stars. The location and physical facilities are excellent and easily deserving of five stars. However, the service experience fell far below expectations. Most of the staff seemed disengaged and, at times, openly unpleasant. One morning at 7:30 a.m., when I went downstairs for coffee, members of the cleaning crew were seated on the lobby couches, wet mops resting on the furniture, while loudly watching a television show on their phones. This created an unwelcoming atmosphere. The bar was consistently empty, which may reflect the service experience there as well. The bartenders came across as surly, impersonal, and uninterested in hospitality. At the front desk, the gentlemen working there appeared more focused on their phones than on guests. When we asked for assistance obtaining the key to the minibar in the shopping area, they seemed inconvenienced and exasperated. This property has tremendous potential because the location and facilities are terrific. With better management attention to service culture, professionalism, and guest engagement, it could be an outstanding hotel.

The location is great when attending French Quarter Festival. Also, very close to the express bus from the airport. I would not recommend this hotel for families or groups of friends. The glass showers look classy, but would be quite awkward if sharing your room with friends or if you have tween to teen kids. The sliding barn doors on the bathrooms may fit well with the hotel decor, but they leave a big gap which lacks privacy. The breakfast was acceptable but not what you would expect from a hotel in this price range. They alternated between room temperature pancakes and waffles. Everything else was cold: pastries, cereal, yogurt, fruit. It would have been nice to have fruit that wasn't sliced in case you want to grab it and go. Finally, be warned about the credit card fee that is not noted until you are long gone and receive your receipt via email. The only reason it get 4 stars is because they have a very helpful staff and the bottled water is much appreciated in the New Orleans heat.