Home2 Suites by Hilton Owings Mills

The hotel is modern, has a decent gym, and is close to shopping and restaraunts. The walls are paper thin. We could hear the toilet flush in the room above us. We also had noisy neighbors next to us-children stomping and jumping until 2 am and their mother screaming at the top of her lungs. Most of the washers and dryers were out of order during our stay. Our room was never cleaned during our 4 night stay, only trash removal and towel refresh. I would not stay here again.

I had such a great experience I booked my hotel stay last minute and got in rather late. I was greeted at the front desk by a Mrs. Ellysia who was super friendly and helpful later on My family and I stayed in the lobby and she was very accommodating to us all and made our stay that much more special. we thank you for your hospitality Mrs Ellysia and will definitely be back.

The room was clean.I did not use their laundry service.So I do not know how that would be , but the staff was pretty friendly

Very close to where we wanted to be

Front desk was so professional

Clean room. Private area. Nice staff

Very nice and very well done organized

Staff is welcoming. It’s a nice quiet place to relax and unwind. They are always so accommodating. Thank you to the entire staff.

Was very nice

Front desk just so-so, chatting on their cell instead of paying attention to the guests and what's happening in the lobby. Also, when I spoke to front desk about clogged toilet, the person on duty handed me a plunger. That's not my job as a guest! Call maintenance! Staff needs customer service training. Breakfast area needed a few reminders. Had to ask to get the hot oatmeal toppings refilled, e.g. nuts, granola, brown sugar. These items should have been topped off before guests come down for breakfast. Same with the utensils, had to ask for spoons. On the other hand, the offerings were very nice, one day had a spinach and cheese tart. Room was spacious, comfortable, and clean. Definitely having a kitchenette is a big plus as we did store some groceries and meals in there. The location was perfect with all the stores in the area. A shoutout to Ieasha W who made it easy to reserve a block of rooms and conference room for our family event. She asked what and how we wanted the setup and even had suggestions, bringing in paper goods and cups for our snacks. Then I had an issue with billing that the front desk and credit card company couldn't fix, a call to Iesha, she found the issue, problem gone. Overall, I would stay here again.