InTown Suites Extended Stay Chesapeake VA - Greenbrier Road

Ive put in a reservations for a week, from July 10-17th. They gave me my confirmation number too received my room when i arrived. When I get too the location after getting drop off. they told me that they are over book so I had to find another hotel to stay at. Bad business.

Having a Confirmation Code for a reservation but was over booked before they even gave me a reservation confirmation code. Smh plus they told me that they stove work and didn't.

I waited 2 weeks to post this review. Made a reservation for a 2 week stay for business. They called on check in day, and said they had no rooms available. So I never went in, and had to book an alternate hotel last minute. THEY STILL CHARGED ME! I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available. They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card. An absolutely horrible experience. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions. The pictures they advertise are in no way the actual condition of the rooms.

I waited 2 weeks to post this review. Made a reservation for a 2 week stay for business. They called on check in day, and said they had no rooms available. So I never went in, and had to book an alternate hotel last minute. THEY STILL CHARGED ME! I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available. They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card. An absolutely horrible experience. This place is a scam. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions. The pictures they advertise are in no way the actual condition of the rooms.

Nothing good to say about this property.

DONT STAY HERE!! VERY NASTY AND UNKEPT.

It's in a great location, and reasonable price for the room. It's like a small studio apartment. Large bed, good amount of storage space for clothes and things, large fridge, microwave, sink, cabinets, and two electric burners. Although, one burner was not in working condition. Bathroom was clean and shower was spacious but the water pressure wasn't great. Bed was very comfortable. No blinds on the window so I didn't really feel comfortable keeping the curtain open. Access to the room is very simple and right next to parking. Everything you need is no more than a 5 minute drive. Very cozy and the staff is amazing, and they let you check the room before you pay. I would stay here again.

Location

5 dollar extra fee on booking says 2 dollars carpet in halls where gross rooms where humid and ac was loud and never shut off when I had it off only there one night but could of found a 50 dollar hotel for the same experience

Very nice and friendly staff clean rooms but… The only thing that I did not appreciate was the fact that on the sign in front of the hotel it says a stay for the week was $399.99 but reality was it was $488.09 per week when I mentioned it they did not honor there sign !

The front desk lady is horrible and super rude

The front desk was so rude

No bugs what so ever in the room we stayed in. They do pest control consistently and it shows. The manager is awesome, she is very professional and friendly, you can tell she likes her job. Maintenance is on top of everything.