The Westin Surabaya

Breakfast and hospitality

The Westin Hotel was elegant, comfortable, and provided excellent service throughout my visit. I would especially like to thank Mr. Filip from the concierge team for his outstanding assistance. He was very professional, helpful, and attentive, making my stay much more convenient and enjoyable.

the The hotel was very comfortable, and the location was extremely strategic, right above a shopping mall, so there was no need to leave the building to go shopping. The breakfast was very complete, offering Indonesian, Chinese, and Western menus. Everything was delicious and tasted amazing. The service was excellent and very friendly. Special thanks to Mr. Karan for serving me so well and with great kindness. Thank you as well to all the staff, from the receptionists, housekeeping team, the bellgirl (sorry if I forgot her name), and Coach Endang who guided me during yoga 😃. Overall, everything was excellent, and this would definitely be a place I would return to whenever I visit Surabaya 😃🫰 breakfast was excellent, very tas

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Stayed for 3 nights on club level, room small by Westin /Ritz Carlton standard but the warm hospitality and excellent service of staff at the exit/ entrance from hotel to Pakuwon/PTC mall, Magnolia restaurant and club lounge staff made my stay so welcoming and enjoyable. Special thanks to Evanthio, Enrico, chefs /service staff at the lounge/ coffee house for going above and beyond the service standard of other luxury hotels for their professionalism. Thank you team for the exceptional service 🌹.

this is the 2nd time i am staying in Westin hotel Pakuwon surabaya, as always, very excellent services from all hotel staff, starting from door man, security, concierge, receptionist, room boy, stewards, food handler, Chefs , duty-manager. Clean and convenient room, good gym and pool, strategic location near mall and food store, easy to get taxy etc. specially thanks for freddy and Ilham , from room service. Karan and Chef Patrick from restaurant during breakfast , i really enjoy staying in this hotel and this will be my priority hotel during visit to surabaya

Good stuff, good room, good atmosphere

Such a great hotel. Great location being directly connected to a large mall with lots of food options and very easy to get a Grab to take you round Surabaya. It is about 40-50mins from the airport but its easy to get a Grab in both directions. The hotel is modern and the rooms are spacious. It represents the Marriott concept of a double decker hotel (2 separate hotels in one building) but it works perfectly, the guests of the Westin have access to the Four Points Sheraton pool but also have a private pool which guests of the Four Points Sheraton don’t have access to. If you book a Westin Club room, or have Marriott loyalty status, you have access to the club lounge on the 39th floor which serves breakfast, afternoon tea and sandwiches and the general Marriott evening cocktail service for cocktails, beers and wine from 5-8pm and multiple food options from 6-8pm……the staff in the Club lounge are amazing - if anyone needs training in customer service they should call these guys….they’ll show you how to deliver 5 star service Thanks to the staff at the Westin Surabaya for such an amazing stay

The service was so good...especially from Veronica..😊

One of the best in Surabaya, the service and ambience is really good!!

All of services, especially breakfast, all is good, thanks to Chef Bagus also, you are the man.

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