The Westin Surabaya

We had a very enjoyable stay at the Westin. Checking in was efficient and quick, room was clean and comfortable, breakfast at the Magnolia was superb, The crew at Magnolia was very attentive and courteous - Mas Sabri, Mbak Vika, Mas David, Chet Lutvi were just among the super team at Magnolia. Overall it was a great stay and would highly recommend the Westin if you're visiting Surabaya.

Great location near to the mall, good atmosphere and excellent room and good service.

We had a great time & experience during our stay in Westin Surabaya

Every team member was very happy and kind and supportive and helpful

All great

Had a truly delightful weekend stay at The Westin Surabaya with my family. Despite arriving on an exceptionally busy weekend due to a university graduation, the entire experience—from arrival to check-in and being escorted to our room—was handled seamlessly and with great efficiency. As someone who has recently joined Marriott Bonvoy, I appreciated that the membership benefits were thoughtfully honored. We were granted a late checkout until 2 PM (on a weekend), our preferences were well noted, and we were assigned a corner room with a beautiful view. The room itself was immaculate, with a cool and well-maintained atmosphere—something we value highly as a family with dust sensitivities. The lavender balm amenities were a subtle yet memorable touch, creating a calming environment that helped the kids rest comfortably. A lovely addition was the children’s activities by the pool on Saturday afternoon, which added a family-friendly element to the stay and kept the little ones happily engaged. Breakfast was undoubtedly a highlight. The selection was extensive and consistently excellent. What elevated the experience further was the exceptional service from Matriin and Sabri, who were attentive, thoughtful, and especially accommodating to our children. Their warm hospitality, along with the availability of special off-menu dishes, made the breakfast feel truly personalized. Overall, a refined and well-curated stay that balances comfort, service, and family-friendly touches beautifully. We look forward to returning.

it was a great experience spending day and night in the great place. all staff manner are excellent. special thanks to Kiki, Aryo, Bintang, Matrin and all other good staffs there, god bless you guys, dont stop giving kindness.

Management should actually spend a night in the rooms to note minor annoyances and rectify. Rooms are clean and appointed as you would expect, staff very helpful. Club lounge is an exceptional space. Required improvements: adjust shower door so that it does not push the matt away when you open to step out of shower making it useless. Create somewhere to hang towel while in shower. Should not have to put towel on the floor to reach from shower. Update TV's so they bluetooth compatible, have Netflix, Youtube etc. Gym shared with Four Points is one of the worst I've seen, unless you only want a running or cycling machine you are pretty much wasting your time. Space is there, but selection of equipment is very poor. Overall disappointing when you can stay in Four Points downstairs that has all of this handled.