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9.8 / 10 Guest Rating

The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, id

The Westin Surabaya - main view

About the Property

Luxurious Amenities and Services

The Westin Surabaya boasts a range of upscale amenities including free bikes, an outdoor swimming pool, a fitness centre, and a stylish bar. Guests can also enjoy the convenience of room service and a well-equipped business centre.

Comfortable and Well-Equipped Accommodation

Guests can expect air-conditioned rooms furnished with modern amenities such as a wardrobe, kettle, safety deposit box, flat-screen TV, and a private bathroom with a refreshing shower. The hotel ensures a cozy stay with complimentary bed linen and towels provided.

Culinary Delights and Dining Options

Indulge in a delightful buffet or choose from a selection of Full English/Irish or American breakfast options at the hotel's restaurant. With an array of cuisines including American, Cantonese, and Chinese, guests can savor a variety of dishes. Special dietary requests are also catered to, offering vegetarian, dairy-free, and halal choices.

Experience luxury and comfort at The Westin Surabaya - book your stay now for an unforgettable getaway.

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Westin Club, Club lounge access, Guest room, 1 King - Photo 1
Westin Club, Club lounge access, Guest room, 1 King - Photo 2
Westin Club, Club lounge access, Guest room, 1 King - Photo 3
Westin Club, Club lounge access, Guest room, 1 King - Photo 4
Westin Club, Club lounge access, Guest room, 1 King - Photo 5
Westin Club, Club lounge access, Guest room, 1 King - Photo 6
Westin Club, Club lounge access, Guest room, 1 King - Photo 7
Westin Club, Club lounge access, Guest room, 1 King - Photo 8
Westin Club, Club lounge access, Guest room, 1 King - Photo 9
1/9

Westin Club, Club lounge access, Guest room, 1 King

This double room has air conditioning, tea/coffee maker and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary high-speed Wi-Fi internet

39 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Westin Club, Club lounge access, Guest room, 1 King

Non-refundable
Breakfast Included
20% OFF$291.13

$232.9

Includes taxes & fees
Westin Club, Club lounge access, Guest room, 2 Double - Photo 1
Westin Club, Club lounge access, Guest room, 2 Double - Photo 2
Westin Club, Club lounge access, Guest room, 2 Double - Photo 3
Westin Club, Club lounge access, Guest room, 2 Double - Photo 4
Westin Club, Club lounge access, Guest room, 2 Double - Photo 5
Westin Club, Club lounge access, Guest room, 2 Double - Photo 6
Westin Club, Club lounge access, Guest room, 2 Double - Photo 7
Westin Club, Club lounge access, Guest room, 2 Double - Photo 8
1/8

Westin Club, Club lounge access, Guest room, 2 Double

This double room features a view, tile/marble floor and soundproofing. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

39 sqm
Sleeps 3
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Westin Club, Club lounge access, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$291.13

$232.9

Includes taxes & fees
Westin Deluxe, Guest room, 2 Double - Photo 1
Westin Deluxe, Guest room, 2 Double - Photo 2
Westin Deluxe, Guest room, 2 Double - Photo 3
Westin Deluxe, Guest room, 2 Double - Photo 4
Westin Deluxe, Guest room, 2 Double - Photo 5
1/5

Westin Deluxe, Guest room, 2 Double

This double room has a bathrobe, air conditioning and tile/marble floor. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

39 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Westin Deluxe, Guest room, 2 Double

Non-refundable
Room Only
20% OFF$209.23

$167.38

Includes taxes & fees

Westin Deluxe, Guest room, 2 Double

Non-refundable
Breakfast Included
20% OFF$225.25

$180.2

Includes taxes & fees
Westin Deluxe, Guest room, 1 King - Photo 1
Westin Deluxe, Guest room, 1 King - Photo 2
Westin Deluxe, Guest room, 1 King - Photo 3
Westin Deluxe, Guest room, 1 King - Photo 4
Westin Deluxe, Guest room, 1 King - Photo 5
1/5

Westin Deluxe, Guest room, 1 King

This double room has a tea/coffee maker, tile/marble floor and bathrobe. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

39 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioning

Westin Deluxe, Guest room, 1 King

Non-refundable
Room Only
20% OFF$209.23

$167.38

Includes taxes & fees

Westin Deluxe, Guest room, 1 King

Non-refundable
Breakfast Included
20% OFF$225.25

$180.2

Includes taxes & fees
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 1
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 2
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 3
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 4
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 5
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 6
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 7
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 8
Westin Grand Suite, Club lounge access, Suite, 1 King - Photo 9
1/9

Westin Grand Suite, Club lounge access, Suite, 1 King

This double room features a soundproofing, bathrobe and dining area. Guest can have a complimentary afternoon tea and an evening cocktail at Westin Club Lounge. The room also offers: - WestinWORKOUT® Fitness Studio, featuring cardiovascular equipment, Gear Lending, and TRX workouts - Access to Access to Westin Kids Club - Access to Westin Olympic Pool, Lagoon Pool, and Kids Pool - 20% OFF on à la carte food & beverage purchases at Magnolia Restaurant and Sky Lounge. Alcohol not included - Special rate for International Grand Buffet at Magnolia Restaurant (all-you-can-eat) - Complimentary High Speed Internet access per stay

97 sqm
Sleeps 3
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Westin Suite, Club lounge access, Suite, 1 King

Non-refundable
Breakfast Included
20% OFF$565.5

$452.4

Includes taxes & fees
Junior King Suite - Club Lounge Access - Photo 1
Junior King Suite - Club Lounge Access - Photo 2
Junior King Suite - Club Lounge Access - Photo 3
Junior King Suite - Club Lounge Access - Photo 4
Junior King Suite - Club Lounge Access - Photo 5
Junior King Suite - Club Lounge Access - Photo 6
1/6

Junior King Suite - Club Lounge Access

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a tea and coffee maker, executive lounge access, a wardrobe, a flat-screen TV with cable channels, as well as pool views. The unit offers 1 bed.

46 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior King Suite - Club Lounge Access

Non-refundable
Breakfast Included
20% OFF$444.25

$355.4

Includes taxes & fees
Junior Suite, 1 King Bed - Photo 1
Junior Suite, 1 King Bed - Photo 2
Junior Suite, 1 King Bed - Photo 3
Junior Suite, 1 King Bed - Photo 4
Junior Suite, 1 King Bed - Photo 5
Junior Suite, 1 King Bed - Photo 6
Junior Suite, 1 King Bed - Photo 7
Junior Suite, 1 King Bed - Photo 8
Junior Suite, 1 King Bed - Photo 9
Junior Suite, 1 King Bed - Photo 10
1/10

Junior Suite, 1 King Bed

1 King Bed498-sq-foot room with city views Club Level - Club Lounge access and light refreshmentsInternet - Free WiFi Entertainment - 55-inch LCD TV with cable channelsFood & Drink - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room serviceSleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Lever door handlesEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

46 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Club lounge access, Junior Suite, 1 King

Non-refundable
Breakfast Included
20% OFF$479.09

$383.27

Includes taxes & fees
Club Room, 2 Double Beds - Photo 1
Club Room, 2 Double Beds - Photo 2
Club Room, 2 Double Beds - Photo 3
Club Room, 2 Double Beds - Photo 4
Club Room, 2 Double Beds - Photo 5
Club Room, 2 Double Beds - Photo 6
Club Room, 2 Double Beds - Photo 7
Club Room, 2 Double Beds - Photo 8
Club Room, 2 Double Beds - Photo 9
1/9

Club Room, 2 Double Beds

2 Double Beds409-sq-foot room with city views Club Level - Club Lounge access and light refreshmentsInternet - Free WiFi Entertainment - 55-inch LCD TV with cable channelsFood & Drink - Mini-fridge, free minibar items, coffee/tea maker, and 24-hour room serviceSleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, a pillow menu, and blackout drapes/curtains Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Safe, iron/ironing board, and phone; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Lever door handlesEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 3
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneAir conditioningHair dryer

Westin Club, Club lounge access, Guest room, 2 Doubles

Non-refundable
Breakfast Included
20% OFF$323.05

$258.44

Includes taxes & fees

Guest Reviews

9.8
Exceptional211 verified reviews
AI Summary

Guests highly rate the helpful and friendly staff and frequently praise the luxurious accommodations.

Categories

Cleanliness9.9
Service10.0
Location10.0
Room Quality9.9
Amenities9.4
Value for Money9.4
Food and Beverage9.9
Overall Experience10.0

Select topics to read reviews

A
AndreasjpJP
Verified booking
solo_traveller
Standard Room
Stayed in Feb 14, 2026

"Excellent"

8.0
Helpful?
A
AkmelmyMY
Verified booking
couple
Standard Room
Stayed in Jan 23, 2026

"Will stay here again whenever in Surabaya."

9.0

Location was good , hospitality was superb and food was great. Rooms are clean n always upkeep. Friendly smiling staffs from bell boys to chefs!

None

Helpful?
V
VicaidID
Verified booking
solo_traveller
Standard Room
Stayed in Jan 19, 2026

"Exceptional"

10.0

House keeping attention

Access to hotel crowded with mall parking

Helpful?
D
DanielabgBG
Verified booking
couple
Standard Room
Stayed in Jan 13, 2026

"Exceptional"

10.0

The service, the staff and the place - everything was at a very high level !

Helpful?
A
AseelsaSA
Verified booking
couple
Standard Room
Stayed in Jan 10, 2026

"Exceptional"

10.0
Helpful?
N
NiantiidID
Verified booking
solo_traveller
Standard Room
Stayed in Jan 1, 2026

"Staff very helpful n friendly"

9.0

Great location

Helpful?
P
paulfJ6757JVMELBOURNE, VICTORIA
Verified booking
Couples
Standard Room
Stayed in Dec 30, 2025

"Great location for Shopping"

10.0

The hotel is well located directly above Pakuwon Shopping Mall. Easy access to shopping, checkin and checkout was smooth. Our room was a city view room located on level 32. The room was luxurious and well appointed, quiet, spacious and comfortable. The pool area was great with plenty of sun beds. Our only negative was we had to wait half an hour for a table for the hotel breakfast, otherwise all good.

Helpful?
M
MonforeidID
Verified booking
couple
Standard Room
Stayed in Dec 29, 2025

"Will definitely return soon!"

10.0

Everything, from the moment we arrived, exceptional, friendly and efficient. The club floor is well worth the experience, nice room, high quality linens, love the bathroom and shower. The evening cocktails is superb, breakfast was plentiful with good variety and freshness. Love it and would definitely return soon. Staffs are friendly and polite and efficient. Thank you

Nothing

Helpful?
J
janicefV6239SL
Verified booking
Family
Standard Room
Stayed in Dec 26, 2025

"Wonderful and unforgettable Experience"

10.0

For us, the Westin Surabaya is the best Hotel in Surabaya. I used to stay here with my husband and my little boy for our holiday. Lately we just stayed here for our Christmas Holiday. The hotel is incredible beautiful with rooms which are always very clean n very comfortable with beautiful view. The housekeeping team is great. The staffs of the hotel are very friendly, so kind n very helpful especially in the Club Lounge and in the breakfast restaurant. Foods are always delicious with many interesting choices. By this chance, i would like to special thank to Mr. Vicky the Manager, Mrs. Nila, Mr. Tian, Mr. Bayu, Mr. Sukron, Ms. Sara, the chefs in the club lounge and the restaurant and many other staffs for always provide us their best and excellent services during our stay. We always have unforgettable and wonderful experience every time we stay in this hotel. My little boy enjoy and so happy staying here. We will always come again to Westin Surabaya. Janice

Helpful?
A
Ary-hhkkeryanto
Verified booking
Business
Standard Room
Stayed in Dec 26, 2025

"Excellence services"

10.0

Excellence services from westin team during my business trip at surabaya. Especially when breakfast, chef bagus say hello in person and offering me special menu om breakfast. Thank you for your great services

Helpful?
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