Hotel Palmeras

Clean, staff and location are excellent

Beds were horrible

Staff were fabulous. Nice pool and courtyard area. Location to shops and beach great. Safe in the room.

The pool, the first week was good. The second it was not circulating or cleaned for 4 or more days! This is not acceptable. Do they take regular water tests? Lack of care. I felt it was a health risk. The one day I swam with my head in the water I was a little bit sick through the night. Hard to say if it was because of the swimming pool or something else. I like to get a place with a kitchen so that I can control the little bit of my diet restrictions that I have. I'll spend two weeks in Bucerias but I will be in Mexico for 4 months. The kitchen was not equipped to do any great meal prep. I boiled water. The pots are ruined as the Teflon coating is peeling, no lids. There's no cutting board there's no kitchen knife, serving spoons or flipper. Microwave doesn't work. The beds are Mexican hard ones which is okay as I'm a back sleeper. The sheets are cotton which I would expect at any Hotel. The towels are getting very worn the first ones were rough. There's no chair or table in my room. 1 chair and table outside my room as well as a nice couch and coffee table. For the early mornings and later in the evening it would be nice to sit inside to eat, write or have tea where the bugs don't bother me. The cleaning products are highly fragrant which is a debilitating problem for some people. One day bleach was used or spilled in the room. The smell was so strong my eyes were burning. The floor was re-mopped once I notified the service desk. My room was main floor off the pool. The facility has great potential or at one time was top notch. For the price I expected a functional kitchen and a pool I can swim in daily without worrying about my health. As a lifeguard in my youth I know a lot about pools and health regulations.

The bedroom was almost perfect. TV didn't work, and they did little about it. The front desk was pretty indifferent overall.

No tv. Personnel with lazy attitude - front desk. No solutions found.

Location and layout.

Rooms are dated with what looks like mold.

Kitchen setup was basic but workable. A/C was ice cold 👍

Accesible para varios lugares

Room was great ! Clean and had hot running water . The only issue was the parking . They have no parking spaces , it’s a street parking and first come first served . I didn’t like that at all . East beach access if you don’t mind walking about 1.5 blocks .