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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

T
TerricaCA
Verified booking
young couple
Standard Room
Stayed in Mar 13, 2025

"Wonderful place to stay!"

10.0

Clean, located close to beach, restaurants and shopping.

Helpful?
M
Marisol
Verified booking
Standard Room
Stayed in Mar 10, 2025

"Exceptional"

10.0

Excelente personal.

Helpful?
M
MeagancaCA
Verified booking
with friends
Standard Room
Stayed in Mar 9, 2025

"They were very accommodating and friendly and the location was perfect. Romero was so nice and helpful and answered any"

10.0

The location and staff!

Bed was a little hard

Helpful?
G
GideoncaCA
Verified booking
group
Standard Room
Stayed in Mar 4, 2025

"Clean, comfortable, convenient and good value."

10.0

Staff were friendly, hotel was clean, location was great.

No issues at all.

Helpful?
M
MariocaCA
Verified booking
young couple
Standard Room
Stayed in Mar 4, 2025

"Good"

7.0

Nice place

Occasionally noisy after 11:00pm

Helpful?
S
Saint-legerfrFR
Verified booking
solo traveller
Standard Room
Stayed in Feb 24, 2025

"Very nice staff, near th beach, OK for a one or two nights stay"

7.0

very nice people

for a three stars hotel, i know it is not Europe No breakfast available No laundry service in or out, the laundry next door close at 3pm, and did not want my stuff at2pm, . i had to fiind the only automatic laundry available in town..... very small room no space at all for cloths except a coat rack with three branches rather small room

Helpful?
M
MariocaCA
Verified booking
young couple
Standard Room
Stayed in Feb 22, 2025

"Very nice. Would stay again"

8.0

Good location. Friendly and accommodating staff

Occasionally noisy after hours

Helpful?
T
Takami
Verified booking
friends
Standard Room
Stayed in Feb 15, 2025

"Exceptional"

10.0

location

Helpful?
S
StendertnlNL
Verified booking
solo traveller
Standard Room
Stayed in Feb 15, 2025

"Good"

7.0

Clean, nice reception

Noisy bar next door until 22.45 every night Matrass was worn, springs were end of life

Helpful?
L
Laventrice
Verified booking
Standard Room
Stayed in Feb 11, 2025

"Caracol in puerto Morelos "

8.0

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.

Helpful?
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