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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

M
MoreaufrFR
Verified booking
family_with_children
Standard Room
Stayed in Nov 18, 2025

"Excellent"

8.0
Helpful?
C
Cruz SánchezmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Nov 16, 2025

"Agradable"

9.0

Estacionamiento para vehiculo

Helpful?
J
javiermxMX
Verified booking
family_with_children
Standard Room
Stayed in Nov 11, 2025

"Exceptional"

10.0
Helpful?
G
GulnargbGB
Verified booking
solo_traveller
Standard Room
Stayed in Nov 11, 2025

"Very Good"

7.0
Helpful?
O
OrlandomxMX
Verified booking
couple
Standard Room
Stayed in Oct 20, 2025

"Very Good"

7.0
Helpful?
C
CarlosmxMX
Verified booking
family_with_children
Standard Room
Stayed in Oct 5, 2025

"Exceptional"

10.0
Helpful?
J
JagodaesES
Verified booking
couple
Standard Room
Stayed in Sep 6, 2025

"Incómodo pero cerca la playa"

3.0

El personal de la recepción fue muy amable..

La habitación estaba sucia, había una cucaracha. Las sábanas estaban manchadas…

Helpful?
V
victor manuel montaño
Verified booking
Standard Room
Stayed in Aug 5, 2025

"Good"

6.0

No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento.

Helpful?
P
PetercaCA
Verified booking
couple
Standard Room
Stayed in Jul 20, 2025

"Excellent"

8.0
Helpful?
M
MaxinecaCA
Verified booking
couple
Standard Room
Stayed in Jul 16, 2025

"Exceptional"

9.0
Helpful?
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