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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

W
WayneusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 21, 2026

"Very Good"

7.0
Helpful?
A
AleksandrausUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 20, 2026

"I would stay again!"

9.0

Great location, clean simple rooms. Staff was super nice and friendly!

Nothing really bothered me. Maybe a loud music until late. But that’s just Mexican life!

Helpful?
D
DavidgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jan 15, 2026

"Fine for a couple nights. Clean. Basic."

5.0

Opposite patisserie

Noisy corridors/aircon sound and slamming doors very early. Small windows.

Helpful?
Z
ZefrenusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jan 8, 2026

"Great price, Great staff, Great time"

10.0

It was very clean and peaceful

Liked everything

Helpful?
M
MirelesmxMX
Verified booking
family_with_children
Standard Room
Stayed in Jan 6, 2026

"Muy austero"

7.0

La localizacion

La distribución y antiguedad del hotel

Helpful?
M
MoreaufrFR
Verified booking
family_with_children
Standard Room
Stayed in Jan 3, 2026

"Très bon emplacement"

10.0

L'emplacement

La chasse d'eau qui ne fonctionnait pas et qui n’a pas été réparé.

Helpful?
A
AlessandraitIT
Verified booking
family_with_children
Standard Room
Stayed in Jan 2, 2026

"Exceptional"

10.0
Helpful?
P
PatriciagbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jan 2, 2026

"Excellent"

8.0

Location is great. Reception staff super friendly and helpful. Room clean and simple with good shower.

Not really fresh air entering the room as ground floor and window was against a wall. Behind a bar that played loud live music until midnight. So I just stayed out late and it wasn’t a problem really.

Helpful?
L
LydiafrFR
Verified booking
couple
Standard Room
Stayed in Jan 1, 2026

"Good"

3.0

L’emplacement.

Les photos sur booking ne reflètent pas du tout la réalité. Équipements vétustes, traces de moisissures, lit non confortable et couverture sale.

Helpful?
L
laurenceusUS
Verified booking
couple
Standard Room
Stayed in Dec 28, 2025

"Clean a comfortable"

8.0

Very practical location right in the middle of town. Clean and comfortable .

There is a little damp smell in the room, but went away when I open the window.

Helpful?
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