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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

M
MarquezmxMX
Verified booking
extended_group
Standard Room
Stayed in Dec 28, 2025

"Básico pero bien para llegar a descansar"

8.0

Un hotel muy sencillo. Ideal para pasar la noche. Tengo familia cerca y cumplio con mis necesidades

No hay teléfono en las habitaciones y eso puede ser un problema. No tienen mucho espacio para colgar ropa

Helpful?
P
PovilasgbGB
Verified booking
couple
Standard Room
Stayed in Dec 28, 2025

"Good"

6.0
Helpful?
M
MarysefrFR
Verified booking
extended_group
Standard Room
Stayed in Dec 21, 2025

"Fonctionnel"

8.0

Proximité de la plage et du centre ville

Petite fenêtre donnant sur un réduit, chambre correcte, salle de bain petite

Helpful?
F
FredericthTH
Verified booking
family_with_children
Standard Room
Stayed in Dec 20, 2025

"Excellent"

8.0
Helpful?
V
ValériefrFR
Verified booking
couple
Standard Room
Stayed in Dec 8, 2025

"Bien pour une nuit de transit mais pas plus"

6.0

Établissement bien situé à 5 mn de la plage, et du centre ville et 25 mn de l’aéroport facile à trouver, possibilité de se garer juste devant, bar et boulangerie juste en face pour petit déjeuner, bien pour une première ou dernière nuit , l’hôtel est en fait un couloir avec 5 chambres en enfilade, frigo, cafetière Plage de Puerto pas envahi par les beachs club, familiale, pas de sargasses car filets au large de la plage , possibilité de snorkeling car proche de la barrière de corail pour 500 pesos

Chambre borne, la fenêtre d’un côté donne sur un mur et sur un couloir de l’autre côté, donc à la vue de tout le monde, mauvaise insonorisation, on entend tout du couloir et de l’accueil, un bar juste à côté, musique jusqu’à 1 h du matin, salle de bain minuscule avec WC , juste 2 prises électriques. Franchement trop cher pour la prestation

Helpful?
J
juan alejandromxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 6, 2025

"Exceptional"

9.0
Helpful?
J
Jorge RemigiomxMX
Verified booking
family_with_children
Standard Room
Stayed in Dec 4, 2025

"Excellent"

8.0
Helpful?
J
JohncaCA
Verified booking
couple
Standard Room
Stayed in Nov 27, 2025

"Very nice"

7.0

The rooftop patio

Stairs

Helpful?
A
AnniecaCA
Verified booking
couple
Standard Room
Stayed in Nov 25, 2025

"Good"

4.0
Helpful?
J
JiriczCZ
Verified booking
solo_traveller
Standard Room
Stayed in Nov 22, 2025

"Very Good"

7.0
Helpful?
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