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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

I
Iván AbdulmxMX
Verified booking
couple
Standard Room
Stayed in Jul 9, 2025

"Exceptional"

9.0

La ubicación a 2 cuadras del mar. Habitaciones cómodas y limpias. En general buena experiencia. Sí recomiendo.

Estuve hospedado en la habitación número "5" de la planta baja. Y no me gustó: La iluminación interna con focos amarillos estilo vintage. Eso hacía más oscuro el cuarto, de preferencia usar focos de luz blanca. Y se me olvidó decirle a la recepcionista que: falla la palanca del depósito del W.C. no se llena el tanque correctamente para su desagüe. [Favor de revisarlo el plomero].

Helpful?
S
StevemxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jul 5, 2025

"Excellent"

8.0
Helpful?
G
Giselly
Verified booking
partner
Standard Room
Stayed in Jun 20, 2025

"Exceptional"

10.0

Tiene muy buena ubicación y precio accesible.

Helpful?
R
RawlinsongbGB
Verified booking
solo traveller
Standard Room
Stayed in May 19, 2025

"Simple, great location, good value for money"

8.0

Great location.

Helpful?
I
IonegbGB
Verified booking
family with young children
Standard Room
Stayed in Apr 29, 2025

"Awesome place in a perfect location"

10.0

The hotel is way more characterful than I expected. It's really beautifully done with lovely furnishings. There is also a big roof terrace with loungers that overlooks the mangroves and it feels very gorgeous and jungly. The location is just a few minutes from all the nice restaurants and the beach but it's quiet at night, we slept really well. The staff were lovely and friendly and the rooms were spotlessly clean.

Nothing

Helpful?
M
Michelle
Verified booking
partner
Standard Room
Stayed in Apr 29, 2025

"Excellent"

8.0

Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.

Helpful?
K
KevincaCA
Verified booking
solo traveller
Standard Room
Stayed in Apr 27, 2025

"Superb"

9.0

Close to store, beach, market,

Helpful?
K
KelseycaCA
Verified booking
solo traveller
Standard Room
Stayed in Mar 20, 2025

"Superb"

9.0
Helpful?
V
VirginiacaCA
Verified booking
solo traveller
Standard Room
Stayed in Mar 18, 2025

"I will book again as the price point is excellent for my budget."

7.0

The actual room was in the middle so fairly sound proof other than opening the window with a screen during the night. It was wonderful to have shampoo & soap dispenser and a hand soap at the sink. 2 towels were perfect & the mini frig worked great. Every area was kept really clean & I witnessed the lounger covers being taken & cleaned! The rooftop area was a treat to be outdoor with an opportunity for sun or the covered palapa.

The room would score higher had I been given the option of a fan as I only use A/C to take adjust the initial temperature. As well there wasn't any warm, let alone hot water in the shower or sink.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Mar 16, 2025

"Bonne position, mais service à améliorer. "

6.0

Bon emplacement, mais difficile de dormir à cause des bruits provenant de la rue et sourtout de la structure même, chambres pas insonorisé. On endand la télé ou la chasse de l'eau des autres chambres. L'eau de la douche à peine tiède.

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