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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

P
PaolaitIT
Verified booking
couple
Standard Room
Stayed in Jan 31, 2026

"Comodo per due o tre notti"

8.0

Comoda, vicina al centro, staff discreto e gentile.

Un po’ di rumore ma non disturba molto. Essendo vicino alla via dei ristoranti è normale.

Helpful?
S
SharonusUS
Verified booking
couple
Standard Room
Stayed in Jan 30, 2026

"Excellent"

8.0
Helpful?
C
CatherinecaCA
Verified booking
solo_traveller
Standard Room
Stayed in Jan 30, 2026

"Exceptional"

9.0
Helpful?
G
Gordon Motti mxMX
Verified booking
family_with_children
Standard Room
Stayed in Jan 29, 2026

"Exceptional"

10.0
Helpful?
S
SuzannecaCA
Verified booking
solo_traveller
Standard Room
Stayed in Jan 27, 2026

"Great location, basic hotel"

7.0

Great location, friendly staff, great shower, fridge in room, AC, nice roof top patio (but had no reason to use). The little French bakery in front of the hotel has amazing croissants, the best lattes in town, and fair pricing.

No where to hang wet clothes, no filtered water provided. Room was very small and had little natural light, only a chair and a couple of hooks, bed was very hard, no pool. Overpriced for what you get.

Helpful?
D
DianecaCA
Verified booking
family_with_children
Standard Room
Stayed in Jan 26, 2026

"Hotel Caracol"

7.0

It is right in the heart of the village.Great for those who love to feel their location+activities Staff polite+assistance was appreciated. Plan to return next year for another stay. .

Stairs getting up to room .Ramino was very helpful with assisting in this. Limited by personal physical abilities. Coffee maker in room would be a nice addition to start the day.

Helpful?
A
AscencionusUS
Verified booking
family_with_children
Standard Room
Stayed in Jan 26, 2026

"Excellent"

8.0

Este hotel tiene muy buena ubicación. Todo está cerca. Y siempre muy limpia la habitaciòn. Es lo unico bueno de este hotel!!

No me gustó, porque no tiene closet, y no tienes donde colgar la ropa. La puerta del baño no cerraba completamente, y se atoraba mucho lo poco que uno la podia cerrar. La ventana que dá para afuera, la cortina estaba muy chiquita y te podrían ver de afuera para adentro, muy incomodo. Si eres una persona con problemas para caminar, no vayas a este hotel, no hay elevador y las escaleras estan super inclinadas, y muy peligrosas para subir a los cuartos. Yo no recomiendo este hotel, no volveria a quedarme.

Helpful?
S
SheilagbGB
Verified booking
couple
Standard Room
Stayed in Jan 25, 2026

"Clean air conditioned rooms in a central location in Puerto Morelos."

8.0

Spacious room with two queen beds, very clean. Large bathroom, plenty of hot water. Air conditioning very efficient. Close to shops and cafes. No parking on site but finding on-street parking nearby wasn’t a problem.

We were there on a Saturday night and the live music from a nearby bar was very loud, but that isn’t the hotel’s fault. Take ear plugs! The hotel charged us more than the total cost (including taxes) stated in our booking; we’re unsure if this was a mix-up, and our Spanish wasn’t good enough to sort it out.

Helpful?
A
AniquenlNL
Verified booking
couple
Standard Room
Stayed in Jan 24, 2026

"Vriendelijk, basic hotel op een fijne locatie"

7.0

Het hotel ligt op een top locatie, tegenover een leuke bakker en ontbijtplek en dicht bij verschillende restaurants. 5 minuten lopen naar het strand.

We hadden een kamer aan het einde van de gang en daar was de muziek die elke avond tot een uur of 23 is wel heel goed te horen. En de 2-persoons bedden zijn vrij smal.

Helpful?
F
FrancoarAR
Verified booking
couple
Standard Room
Stayed in Jan 22, 2026

"Exceptional"

9.0
Helpful?