8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

Name: Hotel Caracol Puerto Morelos
Address: AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx
Rating: 8

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms

Air conditioning

Terrace

Family rooms

Tour desk

Non-smoking throughout

Outdoor furniture

Staff adhere to local safety protocols

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in

Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8

Excellent199 verified reviews

AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Select topics to read reviews

T

Travis

CA

Verified booking

extended_group

Standard Room

Stayed in Feb 23, 2026

"Enjoyed but twice the price it should be for what you get"

Very Good

7.0

Place was clean, quiet ( after the bands stop at 10:30), safe and great location

Little things need attention. Fan didn’t work, safes didn’t work , comforters had gross stains on them , no dish towel…. Little things

Helpful?

A

Albert

US

Verified booking

solo_traveller

Standard Room

Stayed in Feb 22, 2026

"I'm really grateful for it. It was the perfect location for the event I attended and the beach"

Exceptional

10.0

95% everything

Challenges with remote/tv and toilet

Helpful?

E

ERIKA

IE

Verified booking

family_with_children

Standard Room

Stayed in Feb 14, 2026

"Excellent"

Excellent

8.0

Great location, friendly staff, clean room

The room and bathroom are very small, no storage space

Helpful?

K

Kathaleen

CA

Verified booking

couple

Standard Room

Stayed in Feb 13, 2026

"Good"

Good

5.0

Helpful?

C

claire

FR

Verified booking

solo_traveller

Standard Room

Stayed in Feb 12, 2026

"Je ne recommande pas"

Good

5.0

L’emplacement

Le bruit jusqu’à minuit du à un resto/disco accolé, le caractère impersonnel de l’établissement

Helpful?

R

Rebecca

CA

Verified booking

solo_traveller

Standard Room

Stayed in Feb 10, 2026

"Fine for a 1 night"

Very Good

7.0

Very clean. Central location . Good staff

I would like to think that there is better value for the price I paid. Maybe there isn’t. I don’t like to have to use plastic water bottles . Hotels can have refillable water source . It’s so easy. Booking.com should be doing far more to encourage this

Helpful?

M

Marjo

FI

Verified booking

extended_group

Standard Room

Stayed in Feb 9, 2026

"Exceptional"

Exceptional

9.0

Henkilökunta ei puhunut kunnolla englantia

Helpful?

A

Atle

GB

Verified booking

solo_traveller

Standard Room

Stayed in Feb 9, 2026

"Exceptional"

Exceptional

10.0

Helpful?

D

Dominika

PL

Verified booking

couple

Standard Room

Stayed in Feb 9, 2026

"Jedna noc to i tak za długo"

Good

3.0

Bardzo głośno w pokoju, brak ciepłej wody i niezbyt czysto, zimno w pokoju

Helpful?

J

Jean-Rémi

FR

Verified booking

family_with_children

Standard Room

Stayed in Feb 8, 2026

"Exceptional"

Exceptional

10.0

Proche du centre Jolie déco Facilité de stationnement dans la rue devant l'hôtel

Helpful?

2 3

4

5 6

Discover

Settings

Hotel Caracol Puerto Morelos

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

No rooms available

Guest Reviews

Categories

Select topics to read reviews

"Enjoyed but twice the price it should be for what you get"

"I'm really grateful for it. It was the perfect location for the event I attended and the beach"

"Excellent"

"Good"

"Je ne recommande pas"

"Fine for a 1 night"

"Exceptional"

"Exceptional"

"Jedna noc to i tak za długo"

"Exceptional"