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8 / 10 Guest Rating

Hotel Caracol Puerto Morelos

AV Niños Heroes MZ. 5 Lote 29 Region 2, Puerto Morelos, mx

Hotel Caracol Puerto Morelos - main view

About the Property

Central Location in Puerto Morelos
Hotel Caracol Puerto Morelos offers a convenient stay just a short distance away from major attractions like Cancun Underwater Museum and Playa Puerto Morelos.

Comfortable Rooms with Modern Amenities
Enjoy a relaxing stay in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Helpful Bilingual Staff
Our friendly staff fluent in English and Spanish are always ready to assist you with tips and recommendations to make your stay memorable.

Experience the best of Puerto Morelos at Hotel Caracol. Book your stay now for an unforgettable getaway!

Facilities & Amenities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus

Important Information

Check-in & Out

Check-in
Check-out11:30 AM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent199 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness6.8
Service9.3
Location9.3
Room Quality7.3
Amenities7.3
Value for Money7.8
Food and Beverage8.3
Overall Experience8.3

Select topics to read reviews

M
Mendoza RamirezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 31, 2026

"Excellent"

8.0
Helpful?
B
brendagbGB
Verified booking
solo_traveller
Standard Room
Stayed in Mar 30, 2026

"Central and comfortable"

9.0

Fantastic location. Comfortable bed and I slept well. The room was very clean. The music seemed to die out at 23:00. It was nice to have a coffee maker and really lovely panadería opposite and cafe.

A water butt/ fountain would be good to cut down on plastic bottles

Helpful?
M
MarianaptPT
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Exceptional"

9.0

Nice and confortable room. Good location.

The shower could have a bit more water pressure.

Helpful?
R
RobertfrFR
Verified booking
family_with_children
Standard Room
Stayed in Mar 25, 2026

"Bon qualité/prix"

8.0

Bien placé pour une nuit de transit par rapport à l'aéroport.

Helpful?
S
SabinefrFR
Verified booking
family_with_children
Standard Room
Stayed in Mar 18, 2026

"Super"

8.0

Hotel très bien placé. La personne de l’accueil était très gentille. Nous avons eu une chambre beaucoup plus grande que prévu.

Rien

Helpful?
T
TatianabrBR
Verified booking
family_with_children
Standard Room
Stayed in Mar 17, 2026

"Hôtel idéal pour une nuit"

9.0

Parfait hôtel pour séjourner une nuit ou deux. Tout était propre et confortable. Il y a de l'eau chaude !! L'hôtel se situe à moins de 30 min de route de l'aéroport de Cancun ce qui nous a permis de s'y rendre directement sans avoir à dormir à Cancun où tout est trop cher ! Bon rapport qualité prix.

Le lavabo de la salle de bain est très étroit. Pas gênant pour une nuit ou deux mais peut l'être si vous restez plus longtemps. Idem les fenêtres donnent sur des murs et dans le couloir de l'hôtel. Idem, pas gênant non plus pour une nuit.

Helpful?
M
MichaelbeBE
Verified booking
family_with_children
Standard Room
Stayed in Mar 15, 2026

"Exceptional"

9.0

Good budget hotel, well located, close to beach and coffee shops/restaurants. Friendly staff.

Helpful?
S
sanchezmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 15, 2026

"Exceptional"

10.0

Lo tranquilo y céntrico

Helpful?
A
AnnausUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 11, 2026

"Exceptional"

10.0

Very clean rooms, with comfortable beds and a large bathroom. Walking distance to everything

Some nights music was heard from the nearby bars. It was, actually, good music but a person used to go to bed early it may disrupt their schedule. It ended by 11 pm

Helpful?
M
MartialfrFR
Verified booking
couple
Standard Room
Stayed in Mar 9, 2026

"Logement très décevant"

3.0

La porte de la douche et toilette ne ferme pas, ou en forçant très fortement avec un bruit à réveiller tout l'hôtel, et évidemment pas d'eau chaude du tout.

Helpful?
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