InTown Suites Extended Stay Salt Lake City UT - Midvale

On Wednesday May 24th 2023 I made a reservation on the Priceline app, that unbeknownst me used its sister company booking.com to reserve a hotel for me and my family to stay at. We were in the process of moving to a new city at InTown suites extended stay, Salt Lake City, UT- midvale We paid for a week but only got one day and we didn’t get what was advertised I.e. the bed was not a bed, just a lumpy mat. We had no hot water for most of the time. My wife couldn’t sleep on that and had bad problems in the morning

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The staff work with you 110%. Very friendly and accommodating. Great location. They ensure every one is following the rules. Weekly room checks per smoking/cleanliness .

Extended stay with out the kitchen utensils. Weekly room service. After 1 week stay you provide your supplies. I am sure they will work with you if you just communicate

A great value at the price I booked. Sadly not what we paid. I booked thru Hotels.com & added my friend when delayed by snowstorm Landon. GM Greg refused to let her check in b/c her name wasn't in his system. She had the confirmation email from hotels.com & he still refused. Even when I called him from the road he refused to let her check in. He forced her to take another room at a higher price, in a panic b/c he was leaving at 7, for the entire 9 days b/c they don't book less than a week. He said my room was cancelled b/c of no-show & I should have read the rules. Ridiculous when a weather delay, she was there & I called. He said her higher rate was b/c it was a "slightly upgraded" room, none available same as I booked. He wouldn't release mine to her even tho he cancelled it & charged me a night no-show fee! Now waiting on hotels.com for refund. She had to miss skiing the next day b/c he wouldn't let me check in if she was not there. When I arrived he wouldn't talk to me b/c I didn't have a reservation & threated to throw her out & call the cops on me for asking to see the rules! Basic rooms comfortable beds. Great location, walk to all buses to ski areas. Most residents long-term low-income but friendly. Cleaning staff & night maintenance very responsive & friendly. Kitchen has nothing but empty cabinets. Front desk is open 11-7 & often doesn't answer. Sinks worked badly, requests for repair did nothing. I'd stay there again if not for Greg.

Great stay, good room nice little kitchen. Large screen tv. You even get to keep the towels. Will be staying here again if in town.