Anstatthotel Horw - app self-check-in

Facilities

Everything good

Location

We stayed for 4 nights at Anstatthotel Horw with our family, including a toddler, and while the room itself was clean, there were a few aspects of our stay that left us genuinely caught off guard. Arriving late at night after a 14-hour flight, the last thing you want is a parking situation that only accepts coins or a pre-loaded app with a minimum deposit requirement. It would go a long way if this critical detail were clearly communicated upfront during booking - especially for international travellers arriving exhausted with young children. For a 4-night stay, we assumed basic housekeeping - fresh sheets, towel replacements - would be included as standard. We were surprised to learn that cleaning services are only included for stays of 7 nights or more, and anything additional comes at an extra cost. This is quite different from what travellers from North America would typically expect, and better transparency at booking would help manage expectations. The bathroom had no lock or latch - a basic requirement regardless of who you're travelling with. It's a small fix that would make a meaningful difference to guest comfort and privacy. Finally, cooking is strongly discouraged (a note above the cook top) due to a highly sensitive fire alarm that can trigger even from steam - with guests liable for fire brigade call-out costs. Families travelling with toddlers who are counting on preparing simple meals should be aware of this limitation before booking. The location is convenient and the space is clean, but we'd encourage the hosts to revisit these points to better serve families and long-stay guests.

Good view

The mattress on the bed were horrible. No, staff to support.

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Good location, near to bus stop. Also in few distance to the lake - advantage for swimming.

Very complicated key and access providing. Zero assistance by hotel personel in difficult moments. Good is that could get more info by guests.

Limpieza, ubicación y comodidad

Nada