Hilton Garden Inn Memphis East/Germantown, Tn

Didn't eat breakfast

Everything was good

Excellent location for us. Christmas-time trip to see family. Near shopping, dining and the interstate.

There is no place to park in front of the hotel. Fortunately, we are very mobile and healthy. It wasn't entirely clear which back door was for Hilton Garden and which was for the Home2 Suites, which was embedded within one building. A three-night stay for us (with no frills but bottled water) was over $500, so be prepared to for these prices for a three-star neighborhood hotel. This is not unique to the industry, however. Otherwise, the staff was very friendly and professional. Comfortable king bed. There was a sliding barn door to the bathroom(?) that somewhat limited privacy. Hot shower and water pressure a plus. We would stay here again.

Cleanliness, staff, peaceful location

Very nice, including a restaurant and bar.

There was a power outage on Saturday, October 26th and the hotel’s generator did not kick in. Something was wrong with the generator?!

Comfortable bed

Staff were unhelpful. Pool was closed. Corridors were dirty. General upkeep was shoddy for price paid.