Hotel Casa Cascada

Great and comfortable place to stay. Helpful staff. Location is easy to walk or bike ride to the beach and the main strip here. Everything was clean and we enjoyed our stay. The price is also very good.

There are some barking dogs in the neighborhood at night, which sometimes made it hard to sleep. But this is not the hotel’s fault and I have found this is the case with a couple of places in Galapagos.

The place itself would have been alright

But the staff was unfriendly. The owner even said quote “if you don’t like it than you can find somewhere else to stay” instead of trying to find a solution for us. I need internet for my work and the Wi-Fi only worked in his office but tried to blame it on the island….

wifi not accessible on top floor

Casa cascada is a lovely place in Puerto Ayora. The beds are comfortable, facilities clean, staff is helpful and accommodating and the price is very affordable for Puerto Ayora. It is a safe 15 minute walk or so to the waterfront. The staff helped me secure a ferry ticket when they were sold out and assisted me in planning my trip.

Kindest hosts ever!I lost my phone in a taxi and both hosts went t incredible lengths to try get it back for me! Never have I had such exceptional service. All in all a great place to stay

Nothing

Excellent service, very kind and helpful. I didn’t plan my trip well and needed to make several last minute changes. They were very accommodating and helpful. They also helped me get a ticket for a sold out ferry and book a stay in San Cristobal when many places were full for Semana Santa. They really saved my trip! It is an easy 15-20 minute walk from the center of town, or only $1.50 to taxi anywhere. The rooms are clean, beds are comfortable, the A/C is great and the price is VERY fair, a great value. I highly recommend Casa Cascada!

No problems :)

The rooms were spacious and the place was really clean. Laundry can be done the same day. The staff were friendly and helpful. There is a shop just across the road which sells provisions.

The location was quite a walk from the main centre, between 15 and 20 minutes. The reception wasn't a 24 hour reception as stated on booking.com. There was a bit of a hassle using the kitchen and I got the impression they didn't really want it used. I was told I would be given a key and to make sure I cleaned up after myself. And if I wanted to use it for 3 meals a day there would be an extra charge. I was then told I could use another kitchen later in the week once other guests had left but that never materialised. The coffee house on site is a table next to the water machine with some polystyrene cups, a few tea bags, a jar of coffee and some wooden spoons. I couldn't lock the door to the room from the inside or outside due to the door dropping so the locking bolt didn't match up with hole which meant the door had to be lifted in order to lock it. I was told a carpenter would be out the next day but then ended up changing rooms with the other door doing the same thing but not as bad. The shower also stopped working entirely one morning, like it ran out of water, mid hair wash. When I went to reception to try and sort, there was nobody there. My new room had a double bed and 2 twin beds and I was told not to use the twin beds. The Wifi was sketchy at best but I think this is common throughout the island.

The hostel is spotless clean and the mattress was super comfortable. There is fresh water to drink all day long, hot water in the showers and the AC worked really well and very silently. Also the staff at reception was very polite and happy to help with anything.

It is a little far from the main street where all the bars, restaurants and agencies are. If you don't mind walking 20 mins each way to get there then it's perfect. Alternatively it's a $1,50 taxi ride each way.

NIce property about 15 mins walk to the port