Masana Algarve

I loved how friendly the staff were. From the very beginning of our trip, the staff could not do enough. They give us an upgrade, provided us with a late check out. The kindness was exceptional. Special shout out to Diogo in reception who done everything he could for us. The hotel are lucky to have staff like they do.

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The location and outlook were ideal. It was quiet, relaxing and the perfect end to a long trip. I t was close to Albufeira town, in between Lagos & Portimao a Faro and Tavira, although a car is handy.

I do feel that few minor improvements would make this property a 5 star, which seems to be something they are trying to do since Hyatt’s take over, as they have been asking guests how they could make our stay better. Having a property barista coffee machine at breakfast, would be a start. I could list a few more items, however, I expect these would be addressed in the near future.

Our suite was beautifully furnished and equipped with everything one could need. The kitchen was extensive, complete with appliances and utensils, making it feel like a true home away from home. Having in-suite laundry was an added bonus and greatly appreciated. The only minor hiccup during our stay was that our takeaway breakfast was missing. However, in true top-notch fashion, the Hotel Manager Antonio Ferreira handled the situation professionally and courteously. He was sincerely apologetic and promptly provided us with a credit, which was greatly appreciated. Communication throughout our stay was excellent, and the level of customer service consistently exceeded our expectations. Well done, Hyatt Masana Algarve, for delivering a first-class experience. I would not hesitate to recommend your hotel and look forward to returning in the future. We recently had the opportunity to stay at Hyatt Masana Algarve, and we cannot say enough positive things about both the property and the exceptional service.The level of customer service consistently exceeded our expectations.

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This hotel is of beautiful design, rooms were large and very comfortable, immaculately clean. The staff were very attentive and asked for our feedback which was lovely. They were very quick to respond to any of our requests. The food at both restaurants was delicious and we are already planning to return back here next year!

There wasn’t anything we didn’t like

Выход к океану. Красивая большая территория, виллы с видом на океан. Виллы уютные, было все необходимое, даже соковыжималка. Особенно понравились халаты🤩.