InTown Suites Extended Stay Greenville SC -I-85 Mauldin

The room was smaller than advertised

Property do not honor online booking price.

Never got in

Office was closed at 7pm after I drove 20 hrs. Biggest let down of the year. Business hours weren't displayed on Google

No complaints

The staff was horrible. The woman or man or whatever named London didn't even show up till 2 hrs after our check in time to open the office. They didn't honor our booking.com price, they charged us 10 dollars for a key that we set on the checkout desk and they claimed we lost. After we paid all the money they said I was being belligerent after I complained. I did not raise my voice or curse at all. Just voicing my dissatisfaction and they said I had to leave. Since my brother was one that booked the room and they said he could stay and I had to leave even though he is disabled and needs my help and we live together they would not let us check out and get a refund even though we had just checked in and hadn't even stayed in the room. We had to borrow money to try to get another hotel. It was infested with cockroaches. They charged you $60 for Wi-Fi that you couldn't even connect to It didn't work at all. There was like a group of like six people on the stairs that led up to our room getting high on marijuana and drinking and being loud and just crazy and there were people fighting in the parking lot. That night we found out there was a shooting there after we had left. Thank God we used booking.com or else we would never get a penny back. Booking will make sure we get a refund but it may take 15 to 30 days. Never stay here. It is the worst hotel I have ever been to in my 40 years on this earth. They completely just straight robbed us of $358.00 It was the worst day ever.

Nothing was good about it