Hotel-Restaurant Ketterer am Kurgarten

We arrived very late at the hotel, but was able to contact the management to get our room key promptly. The room was cozy and offered an amazing view of the valley, I wish we had had the time to spend a few more hours in Triberg. The hotel is right across the street from the path to the falls, I do recommend taking the opportunity to visit.

Very sweet and cute hotel with beautiful view.

Schönes kleines Hotel mit freundlichem Personal, allerdings etwas teurer.

Everything was great! Best was the 2-min walk to the waterfall and 5-mins to the museum(town center). When staying at this hotel you get free entry tickets to visit the waterfall and the museum. Thanks for the great stay!

El servicio del restaurante No era muy bueno pero el hotel muy limpio la señora de la recepción muy amable

Muy céntrico . Las habitaciones muy bien

Lovely hotel with a nice courtyard available for dining. Our patio overlooked the town of Triberg. A very short walk to the Black Forest. The hotel is just steps away from all the shops and restaurants in Triberg. The room was very clean and comfortable. The staff was very pleasant.

The view from the hotel is so amazing, totally worth it for the view. The staff are really friendly! And it includes a free ticket to the waterfall and the Schwarzwald museum! It's so close to the waterfall as well!!! Great location in Triberg

We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

Friendly, informative staff. Clean and great facilities.