Villa Las Estrellas Tulum - located at the party zone

Cute hotel, clean, manager was attentive

You pay for what you get. Don’t stay here,

Kind and helpful staff, free upgrade to accommodate my child. Thank you!

El lugar superó mis expectativas, tuvimos muy buena atención, el personal súper amable, y los costos bastante bien para la zona en la que está, definitivamente lo recomiendo mucho, y volvería sin dudarlo, es un gran lugar. Apto para familias e incluso para ir de fiesta. Las bebidas y comidas muy buenas. 👌

Tulum se ha convertido en un destino excesivamente y ridículamente caro. Es mas barato y accesible ir a Miami. Aprovechándose del boom, la gente local sube los precios exageradamente y no hay forma de evitarlos pues es una zona muy cerrada, pocas opciones, y moverse es caro. Mi experiencia en particular en el Hotel fue que el bar de la playa es demasiado caro, y el colmo fue cuando un mesero me comento que un limón se cobra a parte, además de que son groseros con la gente, aún cuando no tienen trabajo.

Amazing views rustic feel Amazing breeze Great staff

Pros: - the staff is friendly and helpful - the location is amazing. Right on the beach and close to great restaurants. - the view was the upper rooms is breathtaking - the bed was comfy - if you keep your expectations really low in terms of any type of "luxury" or just decent hotel practices (like changing dirty towels) then the location might be worth it for you. Cons: Oh boy... - Overall the hotel is in rough shape. - the rooms need some serious TLC. So much rust and broken things. They feel like barely improved shacks: the doors don't properly close, the curtain rail was on its last leg, the electrical work is scary AF, etc. - the room felt dirty when I got there. I felt like I needed to wipe the toilet etc. - the towels didn't smell or look clean - the pillows smelled musty - the water went out twice while I was shower. Luckily I only had to wait a couple minutes for the water to come back. - the pool looked dirty and unmaintained. I wouldn't want to swim in it. If it was branded (and priced) as a "nice" hostel, this would be more expected but overall this hotel is WAY too expensive for what it is and how grubby it is.

Ok

Location is good

- Humid, smelly and dark room - Impossible to sleep in such a cave - A friend in another room had bed bugs - All rooms are very smelly based on discussions with other guests - Super expensive for such a bad room - Not enough sunchairs for the number of guests in the hotel - Service at the restaurant is awful, not enough personnel After discussion with the receptionist and manager, they accepted to cancel and refund, which needed to happen through Booking. I found another hotel and did cancel but now they refuse the refund.

Hotel staff very friendly Just in a area where nothing around