Villa Las Estrellas Tulum - located at the party zone

The staff were fantastic and so helpful. They assisted with tours, ATV rentals and made sure to get us excellent prices. The resort is lovely, a bit rustic. The location on the beach is fantastic. The only drawback was the hotel directly next door place booming dance music from 11-7 every day. But it is the party zone! And you can walk down the beach to get away from it.

Location lovely on beautiful beach Staff helpful

Loud music next door through the night Accommodation is a bit dated but room was nice

this place is wonderful. Less expensive than others in the same area. Great location although all the food around it is overpriced except for the café across the street which I wish I'd learned about earlier. Overall, the host hotel staff were extremely helpful and wonderful people. Our towels and sheets all had stains on them however, since we weren't staying many days, we just let it go. suggested. Request a place with the balcony facing the beach. It was an amazing experience and a beautiful location. Thank you to all of the staff.

It was very disappointing for us to be left without electricity and water in the middle of the night. And that they only told us sorry. We have a baby and it was a terrible night without air conditioning mosquitoes debited us, changing her diaper in the dark and without water was the worst experience. The hotel lacks maintenance, the curtains are very dirty and the doors are a little old and broken.

Nothing

Upon arrival at the property, I was appalled to find that the level of cleanliness was extremely low. The bed linen in our room was full of holes and visibly dirty. We immediately reported this issue to the receptionist, who assured us that it would be resolved by the next morning. Exhausted from our journey, we decided to let it go for the night. However, as we prepared to sleep, we discovered mold on the curtains and pillows. Concerned for my health, as I have a chronic respiratory disease, we contacted the night receptionist/security, who provided us with another room. Unfortunately, the second room was in a similar state: dirty linen, moldy curtains, and a hole in the pavement, which allowed easy access for animals. We even found signs of animal feces in this room. Given these conditions, we returned to our original room but were unable to sleep due to the health risks posed by the mold.

I had a great experience at the suite pool. I loved that I could enjoy breakfast and drinks by the beach. I felt it was private and cozy. It was also in a great area at walkable distance to nearby restaurants. The reception desk staff, owner, basically all the support staff was very helpful. I will return. And yes there are clubs in the area but it wasn’t that bad. I live in a city so I could be used to hearing music on weekends. I truly recommend this little gem.