Villa Las Estrellas Tulum - located at the party zone

The view!!!! The room with our own private hammock, yard, sitting area...The art woven into every aspect! Fabulous!

The restaurant was WAY overpriced!

This was my fourth time staying here as it was always wonderful util this time.

I would never stay here again after the last experience and the lack of concern and complete horror we experienced with the 2 rooms we had booked and the staff. The stay was well over 2000 dollars and not one day we were there did we have water for the entire day. We missed one excursion due to not being able to shower and one dinner both of which we lost the prepaid money. I had no intention of writing a negative review as I thought the hotel and or booking would do something to offset the lack of water...water to shower, no water at all for every day we were there. I have over 50 conversations with the staff there acknowledging the issue and lack of no water and not one thing was done or offered . This is ridiculous and this experience turned a frequents visitor into someone who will never stay or recommend the property again. All they had to do was act like they cared, offer a free breakfast, offer a free water lol anything

I highly recommend this gem in Tulum. Ezequiel and Francisco went above and beyond to accommodate our group. There are no complaints and I am already looking forward for my next stay at this lovely place. The food at their restaurants is delicious our waiter Carlos was very attentive and on point. Thanks again for your hospitality.

Service and location

Location is amazing, Incredible Staff, we didn’t need a car. Food was good . We felt like home .

The restaurant opens at 9am so if you have an activity early you have to get breakfast somewhere else.

Location in the party zone, but that's it. Unfortunately it's right next door to Bagatelle beach club so the bass is thumping all day. However the staff were super friendly and accommodating. I'm sure we weren't the first ones to complain about the room and noises.

The bass from the beach club next door, the AC didn't really work so it was hot and muggy in the room, to the point where the floors had a constant moisture on them. We found ants in one of the beds. The roof, doors and windows weren't sealed off so there was constant warm air being let in, the tap water was salty and the bathroom smelt funky. Unfortunately I wouldn't recommend this hotel to anyone

Nice

I’m from America and what I did not want was to be at a place that reminded me of the states. The atmosphere wasn’t Americanized, you have the opportunity to immerse yourself in the Mexican and Maya culture. The location of this place is great, literally ocean beach, and only meters away lush greenery. I wasn’t excepting the creatures comforts of a 5 star hotel, which this location doesn’t promoted itself as, however the staff was very personable and accommodative. I would recommend this place.

THE WORST PLACE IN TULUM , THEY ARE THIEF DO NOT BOOK, THEY STOLE MONEY FROM MY Wife’s WALLET CASH A LOT OF IT THEY ALSO TOOK HER CREDIT CARD AND MADE A CHARGE , THEY CHARGE MY CARD AND NEVER RETURN THE MONEY OF US NOT STAYING THERE BECAUSE WE LEFT UNSAFE AND BOOKED ANOTHER HOTEL WE WERE NOT SAFE, WE FILED A POLICE REPORT WITH TULUM POLICE DEPARTMENT, THE OWNER DIDNT WANTED TO HELP OR MANAGEMENT ..