Abode Memphis - Downtown Madison Ave

Can't lie - I was skeptical due to all of the verification requirements, but it was so worth it. This location was PERFECT! Zero complaints. Staff was helpful, support line was fast/helpful, and the location was perfect for downtown life. Safe and secure building, parking garage, and 24/7 support. Best place I've ever stayed while travelling.

Thank you very much it’s perfect

Facility, location, and price were all phenomenal, but the check-in process is/was BRUTAL! First, it's confusing that they list check in as closing at 8pm. I checked in online before 8 and received a confirmation of room 707 with a 4 digit pin, so I assumed that I had my door code. The manager let us in around 12:30, asked if I knew my room and pin, and I said yes, so we got on the elevator, went to room 707, the pin didn't work, and finally a guy comes to the door and says he's in the room with his lady. I call the number, and the customer service rep, who I kept on the line for OVER 30 MINUTES until I got in my room, didn't know how to use the kiosk out front, and he told me I'd been sent a new confirmation and was now in room 815 (707 is front with view, and only view in 815 is the alley). I'd just driven 7.5 hours from KC and already had a confirmation with room number and pin, so I didn't think I needed to check my email for a NEW confirmation. So I had to figure out how to work the most not user-friendly or intuitive kiosk on the planet on my own, which then read me a SIX DIGIT door code for my room, which I didn't hear, because the csr was talking, and it activated the elevator to the 8th floor, where I had to have him repeat the 6 digit code for me (which you have to memorize or put in your phone, because the key that opens the front door and the elevators DOES NOT OPEN THE ROOM DOORS!!!). After getting in my room and getting the key to the elevator, I went down to the 7th floor to get my kid and his 2 friends, who had been waiting for me for 30 minutes. The entire process took an hour! I was let in by the manager at 1220, who left as soon as I he sent us to the 7th floor on the elevator, and we walked in our room at 130am. So then I put my 4 digit garage code, my 4 digit intercom code, and my 6 digit door code into my phone AND put my key card (not room key, JUST elevator and main door key) in my wallet.

Everything except their ridiculously complicated and antiquated process of accessing my room. The place is worth a FORTUNE, and they can't pay some slap minimum wage to sit at the front desk at night?

The location and the space.

The mattress was not comfortable. Parking and not hot water the first day.

Quite building felt safe easy to walk everywhere downtown

Location and how big it was