Canopy By Hilton Memphis Downtown

Everything

Nothing

All staff was amazing! Front desk, manager, restaurant staff, housekeeping. Everyone!! My husband needed a firmer bed for his ailing back, and the manager made it happen. Remodeled room very nice. Great location across from the Peabody. We enjoyed a smaller crowd. Never waited for an elevator or fighting a large crowd and bustling atmosphere. Loved it and highly recommend it. We’d go back for sure!!!!

The hotel accommodation and location was good to access places of interest, Sun Records, Beale Street, various music museums. The staff who provided breakfast service in the restaurant were welcoming and attentive. Breakfast itself provided a good variety of food.

The "hostess" on the evening of 10th May was very rude and unhelpful. This was Mother's Day in America. We checked with Hotel reception if we needed to book a meal for the evening meal, they informed us that it was not necessary. We also checked the Hotel's events calendar, a Mother's Day brunch was advertised, for which booking a table was required, nothing for the evening. We therefore, decide to eat at the Hotel. However, when we asked for a table the "hostess" informed us if we had no reservation, a table was not available. We explained we had checked beforehand and no reservation was required. She rudely repeated no table available. As it was 2000 and restaurant was shown to stay open until 2200 we said we were prepared to wait. She then informed us, also in an aggressive manner, that the restaurant was closing in 20 minutes (2020). We politely pointed out that the restaurant was shown to be open until 2200. She basically shrugged her shoulders and restated restaurant was closing in 20 minutes. I believe we were not the only people to be faced with this attitude on this night. Her unprofessional behaviour certainly did not show the restaurant in a good light. We did speak to reception, but all they did was to apologise.

It was a great location

Everything

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You are walking distance to all the attractions plus across the road is peabodys where at 11am or 5pm they have the ducks come through the lobby to go in the fountain the staff at the Hilton are very kind and go out of their way to help you a big shout out to rhe hotel manager Cory who REALLY went the extra mile to make our stay a memorable one ..the resturant in the hotel is also VERY good