Grand Hyatt Nashville

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Perfect location with great atmosphere. Clean rooms and beautiful pool area. The live music was great and the overall experience was amazing.

Everything was good I will stay here 1 million more times I loved everything about this hotel

Exceptional service. Great location. Highly recommend. Easy walk to Broadway and The Gulch. Check out the rooftop bar!!

Close to attractions.

This is a beautiful hotel, but the service experience was shockingly bad. The positives: the rooms are clean and comfortable, and the location is extremely convenient to many Nashville attractions. The 5th floor poolside restaurant and the rooftop bar has consistently good service - prompt and professional. That’s unfortunately where the good service ends. Everything from check in onwards was a headache. I got to the hotel after a redeye flight and upon explaining to the front desk that my friend had checked into the room the night before, I was told that my friend needed to come downstairs to let me up to the room. I was dumbfounded, as both of our names were on the reservation, which the front desk later admitted. No further assistance was offered - not even an offer to call up to the room to alert my friend that i had arrived. To add additional context to the frustration - I had come in from the pouring rain, with my luggage, and it was very early in the morning. The lobby restaurant was equally bad. The restaurant was maybe 20% full when I visited, but it took the waiter 20 minutes to take my order, and then I waited another 15 minutes before the waiter returned and told me that he had forgotten to put my order in. Our stay at the hotel ended with the hotel charging us a ~$200 duplicate fee.

Great experience and stayed at this property before Caleb the Manager was very helpful and all the staff were excellent. Bar tender in the evening was great!

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