JW Marriott, Anaheim Resort

My friend and I were enjoying a relaxing day by the pool, taking advantage of the beautiful weather and ordering food and drinks from the bar. However, our experience quickly turned concerning when the bartender directed us to get water from an outdoor dispenser station. When we went to use it, we noticed visible black mold inside the dispenser. This is a serious health hazard. We immediately brought it to the attention of multiple staff members, but our concerns were dismissed without urgency or acknowledgment. It wasn’t until we reported it to the front desk that someone finally came over to inspect it. Even then, there was no apology or sense of accountability. What’s especially alarming is that the dispenser was already halfway empty, meaning numerous guests may have unknowingly consumed contaminated water. This is a major failure in basic health and safety standards—particularly for a food and beverage operation. This situation is unacceptable and deeply concerning

I stayed at the JW Marriott for a family vacation to Disneyland. The hotel was very comfortable, the sheets were high quality, and I had a great night’s sleep. The location was good about a 15-minute walk to Disneyland but very close to the Disneyland shuttle stop, which made getting around easy. It’s also directly connected to a shopping plaza with plenty of options for breakfast, lunch, and dinner. I would definitely stay here again.

Love this hotel

Nothing

Our four-night family stay at the JW Marriott Anaheim could have been so much better than it was. We stayed in a premium theme park view room with two beds. Pros: - Nicely renovated room that wasn't big, but fine given we were mostly in Disneyland. - Our second room was very clean. - Good view out to the parks in the distance. Unfortunately the fireworks were cancelled the two nights we were in the room, so I can't comment on the view of them. - The hotel common areas are spacious, attractive, and stylish. - Most of the staff were friendly and helpful. - Good-sized well-appointed pool area. Cons: - Avoid the premium rooms on the 9th floor, or at least room 937. We had the executive lounge directly above us, and the scraping of chairs was awful. I rang the front desk when there was still scraping at 1am. We moved rooms to a lower floor the next morning. No recognition of what we experienced was given until I specifically requested some sort of compensation. We noticed more dust in 937 compared to the room we moved to, so maybe they don't usually put people in 937 unless the hotel is full. - There was only one staff member in the reception at peak check-in time, which meant for a slow process. At some other times there were two or three staff. - When I asked about the rooftop bar (Parkestry) at check-in, we were advised that it was closed. Long story short, we would have stayed at the Westin instead had we known. There was nothing on the website to indicate it was closed, and you couldn't even go up to view the fireworks. The person we initially spoke to at check-in, when our room wasn't ready, showed no interest or care about my concern regarding the bar being closed. Later at check-in the gentleman kindly explained that it was closed as part of the transition of the hotel from Marriott to another chain. - At peaks times, it was impossible to get a guest services or room service person on the phone. - The pool is shaded in the afternoon. That may be fine in mid-summer, but made for a much less fun experience in April. We were not sure if the pool was even heated at all at first. - Mixed experience with staff. Some were amazing and other had negative attitudes from the outset. - The buffet breakfast was fairly good, but for the price, I would expect some high quality cheese, pastries, and greater variety of food. More on par with international hotels. - Need more hooks/towel rails in the bathroom.

We stayed 5 nights as a family of four visiting Disneyland Resort, and overall had a positive experience with some areas worth noting. What we loved: The location is unbeatable — walkable to Disneyland Resort and perfect for early rope drop mornings. The double queen room was well-suited for a family of four with generous storage, desk space, a complimentary empty mini-fridge (great for storing your own snacks and drinks), and fast complimentary WiFi. The fitness center is well-equipped and well-maintained, and we never waited long for elevators. A special shoutout to the 1st floor café — the staff there were remarkably friendly and efficient, which made a real difference on those rushed mornings heading out to the parks. What could be better: Valet parking is pricey, and I was disappointed that my EV wasn't charged after two full days despite requesting it at drop-off. It wasn't until I followed up and tipped generously that it actually happened — this should be more reliable. Housekeeping was adequate but fell short of what I'd expect at this level. Coffee bar supplies (paper cups, stirrers) were never replenished during our entire stay without us calling to request them, and we often had to ask for basic things like extra towels for a family of four. On one occasion our room still hadn't been serviced at 4:30PM. Even with tipping, there was no sense of going above and beyond — just the minimum. The hotel's physical setup is genuinely excellent for families. With some improvements to service consistency, this could easily be a five-star stay.

Ok, so my nephews wedding took place here yesterday (Saturday 4th April) and what a farce! They were promised the earth by a salesperson who sold them the dream wedding package, only to be let down on so many levels. What should have been the perfect start to their married life ended up being a nightmare that just went from bad to worse. They spent their first night together on a COUCH as there was no bed in the room???? And when they asked for blankets they were ignored several times. Absolutely awful behaviour from a hotel which prides itself on customer service. They were told repeatedly they would have the venue to themselves, one event would be held at any one time so our wedding party would have complete freedom and the undivided attention of the wedding co-ordinator team. This was an outright lie as there were other events happening at the same time. The hotel itself looks amazing and we were really looking forward to celebrating their special day with them, we just feel let down that the promises made fell flat and we feel the hotel owes the newlyweds a huge apology.