Higashiyama Niseko Village, a Ritz-Carlton Reserve

Everything was great. Except one trivia thing if I have to say is that no found of a full-length dressing mirror in the room. The food was great, the staff in the restaurant were friendly. Plan to come back again.

部屋も快適、清潔で食事も美味しくて、スタッフも親切で、ホスピタリティに溢れていて、とても素敵な滞在になりました。特に洋食の朝食がおいしくて、毎朝、メニューを選ぶのが楽しみでした。 温泉もサウナもあり、全室25室という大きさなので、レストランもお風呂もどこも混み合うことなく、行き届いたサービスで良かったです。また行きたいと思っています。

夕食のご飯の量や内容が値段の割には残念です。 食事の時の飲み物やその他説明がないです。

Small scale hotel and lack of hotel staffs. Hotel restaurant service was awful.

The vibes of the hotel, the room, breakfast.

The gym is quite small.

The hotel itself is cozy and pretty. The lobby is smaller than I thought, but a comfy place to relax. The staff weren't really welcoming, though. (Probably because we were foreigners?) I would expect them to be more accommodating and hospitable considering the ritz carlton value

We truly had high hopes for our stay here. However, as time went on, we found ourselves increasingly making excuses for the hotel's shortcomings, perhaps in an attempt to justify the considerable expense of our reservation. To their credit, the hotel's concierge service efficiently arranged transportation from CTS and secured dining reservations for us. Arriving late at the hotel around 11:00 PM, the check-in process left much to be desired. We were swiftly handed our keycards, directed to the elevator, and left to fend for ourselves. Room and overall decor felt like the designers put in every attempt to cover up a building that was destined to be more of a Courtyard Marriott rather than a Ritz Reserve. A very valiant attempt, but several parts of the guestrooms lacked functionality and just lacked cohesive flow The dining experience was inconsistent. We enjoyed an exceptional lunch, ranking among the best we've had in Japan, only to be sorely disappointed by a subsequent dinner service at the same restaurant. Take my advice and stay at the Park Hyatt across town. You won't regret it.

This was our favourite stay during our two week Japan vacation. The Ritz Higashiyama is an absolutely wonderful hotel with amazing views and a very warm and helpful staff. The entire aesthetic of the hotel is very warm and welcoming. The rooms are beautiful and the onset is just amazing and rejuvenating ! The grounds around the hotel are lovely and made for some great walks and views . Now the food- we had the most delectable omakase meal at this hotel, we still dream about it! The food overall was delicious and fresh. We loved eating at the restaurant here. Despite coming in somewhat low season, we had a wonderful experience. They also helped us book a trip to Lake Toya which was stunning! Overall, an amazing stay in beautiful surroundings! We will definitely be back.