Higashiyama Niseko Village, a Ritz-Carlton Reserve

one of the resort that only sent me decorated towels on my birthday, I am very spoiled by 5 star resort, I got shocked and disappointed that I only gotten folded towels. the best thing in this property is the skin in and out. they carried your goods. breakfast was priced 7500 yen. ridiculous. and you only can pick 1 type of food which is two eggs. we need fuel for the ski. the fnb are so boring, the sushi is good but expensive and really not worth the price. they have hotel courtesy car, but they cant drive you around, they told you to wait in the bus stop and drag your luggage when you want to move hotels. sad. we stayed in a fee properties during our 15 nights stay. this one is the most horrible and expensive. advice go stay at the park hyatt and read my review for park hyatt.

Fantastic new property in Niseko..great rooms, food and views

Loved the property and stunning view. The staff was excellent, professional and attentive. We enjoyed our stay and all its amenities and delicious food. The property is far from the village, dining and shopping area, which is fine, probably part of the charm. However, the ski in /ski out was limited... various days during our stay the lifts that connect the hotel to the rest of the mountain were closed due to strong winds. Therefore came the hassle to get around the ski resort. Transportation to and from the hotel to Niseko village is scarce. You either need to catch a crowded bus with a limited schedule or reserve a private car, which is not always available. Most times you need to book a ride a day in advance. This was highly inconvenient and irritating.

Beautiful property with friendly and helpful staff. Rooms are spacious with incredible views and food is excellent. Nice spa but gym is too small and lacks equipment. Ski in ski out except when gondola doesn’t work because of high winds ( tends to happen often). My only complaint with this property is that it should have several vans to take you into town , because taxis are scarce and public transportation not very good

Comparing Price, It is Literally Worthless. Really Really Over Priced. Cannot See outside on private onsen because they dont use Prevention of fogging... Public Onsen So small. and not good interior. Service is Really Not professinal. What is This Price????

Great winter holiday destination hotel in Niseko. The hotel is new and I just spent 2 nights with my family in Ritz Carlton Reserve in a snowy days in Niseko. The place is cozy and onsen is outstanding. It is also easy to get access to ski and ski equipments are classy. One bed room suite with twin bed room connecting is truely large for family. Thanks for receptionist Yuika. Highly recommended for holiday maker.

Staff's English is to be improved