Hilton Garden Inn By Hilton Fort Wayne North

Cleanliness

Nothing

I'm forgetting names but I'll describe what happened from check-in to check-out...I was very tired and it was around 9PM when I checked in on 9/25. The woman at the front desk was not friendly, didn't smile as she checked me in. Room was as expected, clean and comfortable; that was great. Went to the bar/restaurant for dinner before it closed. I sat at the bar. Ordered a drink and food. The bartender was chatting with another customer while standing in front of me and holding my drink. I thought that was rude and unprofessional. Deliver my drink and then have your convo...then I waited what seemed like a long time for a burger with a side of fruit. I asked the bartender how my burger was coming. She told me that the order was timestamped at a certain time and it was now 20 minutes later (I think). That's the explanation? Rude. Food finally came. Burger was well done not medium as I ordered it. I told her that and she put on her cheaters to examine doneness and told me that it was done correctly. (Meanwhile, everytime she looked at the POS, she got close to the screen but for my burger, she put her cheaters on!) Check out the next morning was a refreshing change. The lady at the front desk was warm and friendly. She smiled. She answered my questions politely and with a smile. At least I was left with a good impression of the staff but it certainly didn't start that way.

We didn’t like the soft water but that’s not the hotels fault. Lol

Beautiful hotel. Spotlessly clean