Home2 Suites by Hilton Battle Creek

Helpful and friendly staff. Clean rooms. Great location!

Good

I have stayed at this Hilton property several times, on my drive from Toronto to Chicago, and plan to stop by again soon. I hope John is manning the front desk when I come by--he puts his heart into helping everyone and goes above and beyond in customer service. Home2Suites is a great concept; until it came into being, I used to stay at the Homewood Suites in Kalamazoo because I usually carry coolers of food when I am traveling and Homewoods have a full sized refrigerator in their kitchen area. Kalamazoo is a stretch for me; Battle Creek is an hour's drive closer. The Home2Suites features a full sized modern fridge and freezer, which is the big draw. It has a microwave and one can request an induction burner. The room is modern in decoration, all clean lines and bright colors. There is a lot of storage space and both a desk and a pullout dining table. Lots of outlets for charging your tech stuff. The linens are good quality, the mattresses very comfortable and everything is clean. The thing I do not like is the shift from quality shampoos and conditioners in small bottles to wall mounted dispensers. The emphasis is on being environmentally friendly, but the quality suffers. The body lotion, in particular, is thick and not very lotiony. I tend to have to drag along my own shampoo, conditioner and body lotion. MY Garmin GPS has a hard time finding the address of this property, even though I have updated the GPS. The flip side is that this is a property off the beaten track and not near traffic sounds. There is good shopping nearby.

Went to check in an hour before our concert and we were late because our check in. Lady at desk said the virtual credit card from Expedia was not valid. After waiting on the phone and waiting on the lady at the desk we finally got checked in but we're late to the concert that was less than 10 minutes away.

Place was clean and well kept. Service was fantastic

Property is great .. o other then the dogs barking at night

Referred here by family who know i like Home2Suites hotels. But room 212 was just unacceptable! The bed looked like it hadnt been refreshed, pillows sheets wrinkled, end of sheets not tucked. But worse the customer in room above stomped all evening and morning for my entire stay. The floors must be improved or all guests on top floor. Unacceptable for this price.

Older gentleman working front desk on check-in, check-out, and all points in between (day shift) was very pleasant and accommodating. Room was spacious and clean. House-keeping staff was very nice. Property was quiet, away from hustle-and-bustle of hotels across road by the mall.

Staff is rude.

No thanks