Home2 Suites by Hilton Battle Creek

Very cute, quaint, hotel.. right off a dirt road and through the woods.. we loved it.

The hotel was clean and the staff were very nice. I have a service dog and call to tell any hotel I stay at. They were very understanding about him. I did have to give them the paperwork about my service dog being able to be in the pool room with me and at the breakfast too. But they were happy to take the paperwork and teach the staff what is allowed with service animals. The rooms were so nice and I love the kitchen. The bathroom had a nice shower that you can walk into. That was so nice for me it’s hard to get in the ones with a tube.

I was pleasantly surprised that they offered free breakfast. The facility was clean and bright. Every staff member that I had contact with were very kind. I would recommend this hotel.

Nice hotel. Pool.open until 11.

So, the good news is that the rooms are decent and the beds are incredibly comfy. Easily the comfiest hotel bed I've slept on in memory. However, I had an abysmal customer service from one staff member that cancelled out some very good customer service from others. I stayed for two nights back to back for business. One night on my card, and one night on the company account. When I checked in, the guy at the desk said that there was no issue with keeping the same room. After 3 hours of driving, he was upbeat and I was really pleased with everything. When I left to head to meetings in the morning, another gentleman was also very nice wishing me a nice day. However, when I returned to my room, my keycard didn't work. A number of my colleagues were checking in as well, so I waited in line with them. The woman at the desk was impatient with all of us. When it got to me, I tried to explain that my key didn't work. She then blamed me for not knowing I was supposed to check-in again, as she had no one in that room. She then tried to stare me down because clearly I was the problem. AMAZINGLY, the room I was in was available. Almost as if the guy had put it in last night. I spent 20 minutes on hold with Hilton. They gave me a case number. Edit: They told me to talk to the general manager who was not in that night. I spoke to her and she told me she had read my review, but she had not seen the case number in the Hilton system. (So apparently, tripadvisor reviews do have an impact). She promised that she would address the issue with the employee. That said, I did not get a sense she was invested in the outcome. I hope I am wrong about that.

Very clean, nice and very helpful employees

Everything qas perfect for a quick get away

The hotel property was very clean and quiet hotel. The employees were very friendly and helpful. The beds and pillows were very comfortable. I did not have any breakfast, but it smelled good. Close to shopping, gas stations and restaurants.

Great place to stay. Friendly staff

It was so loud it felt like the ceiling was going to come crashing down with people running and dogs barking. The showers were also very dirty with stains and mold and we were greeted by a giant bug in the bathroom.