Tru By Hilton Prattville

Location was good. Staff were courteous.

Breakfast was mediocre with limited fresh choices. The price is too high for a modest facility. There was a glob of hair left in the bathroom sink.

Very simple tiny room. It had a dorm room feel. There were very few plugs to charge devices. None on one side of the bed. Had to unplug the lamp to get an outlet. Good thing I carry an extension cord with USBs. There is no coffee pot or microwave in the room. A 1st for me. The bed was very uncomfortable. It was hard. Pillows were soft. The room was clean. Breakfast was poor at best. Eggs were refrigerator cold and their sausage had a similar taste to wet paper. Coffee was awful. Full of grounds and a poor flavor. I would not recommend. It's expensive for what you get. Better options right down the road for the same money.

Problem was reservation via booking.com On Nov 27 I was attempting to make reservation 3 rooms, myself and 2 of my friends. As soon as finishing reservation, screen said reservation didn’t go through, we will refund you, so I made another reservation just for myself and my friends did their own and I presume that everything is taken care When I showed up on Dec 18 at hotel, was told that I have 3 rooms under my name and another one. Apparently 3 room which supposedly cancelled was till on. I was misled by booking.com. So initiated dispute through credit card co. and notified hotel also. It is not a pleasant experience, certainly don’t want to repeat.

The area.

My toilet ran all night and a message was sent but return message didn’t come until after I fixed the area

I truly appreciate and enjoyed my stay there, I would recommend Hilton to all my family. My stay was the best and the bed and pillows was some I would buy if possible.

The room was so clean and invited. The staff were awesome and friendly. The breakfast was awesome!!!! The hotel wasn’t noisy, I felt comfortable staying there.