THE HIRAMATSU KYOTO

the service and the location

nothing

Exceptional experience

Love this hotel. The customer service is the best I have experienced so far across Japan and other countries. I appreciate the caring and consideration that staff have taken care for us. I appreciate having such quite family space in Kyoto which was exactly we were looking for. The quality of the amenities and the services are best of best. Highly recommend

Where do I even start!? We received such a friendly reception from the team here. We arrived early and they took our bags and told us to come back once the room is ready. Once we got into the room. WOW. It was beautiful. We've stayed at a lot of nice hotels and resorts, but this just hit the spot. They have the most COMFIEST beds ever. I actually want to know what the brand of the blanket and mattress was. The room was very spacious. Lot of room for us to move around. There was a table to work on, a bench by the window, an area to sit and watch tv and the beds were just - I can't get over it - a must try! The bathrooms were also very clean and spacious. There was a shower and a tub with a spa function! We even got to set up a bubble bath using the spa function. It was great!! The toiletries they provide are also next level. They had the best hair brushes I've ever found in a hotel. They even provided toddler toiletries and soaps. Very very thoughtful.

That I had to leave.