Sonder Zuni

Quiet and clean.

No curtains/blinds covering white windows. Difficulty checking in as code number did not work.

The place was clean and you have full access to amenities inside!

This property was just perfect

Location

No stairs. Hard to find parking in the evening

You have everything you need

Mattress was too soft

You have everything you need

Mattress was too soft. I had an issue to get into the building but the nice lady on the phone helped me in a few minutes.

Upon arrival I was unable to enter the front door, where upon I contacted headquarters for the passcode. Then at the assigned room I was unable to key enter and needed to call again. I was informed that the company had been transferred to Marriott and there were complications with the computer system. I was given help who used his computer to override the system. When I left the room I made a quick return but was unable to get in the front door. Two others arrived by Uber and neither were able to enter, so again I called headquarters, quite frustrated at this point, and they gave me the combination for the lock-box. I continued to use the key for the reminder of the visit. Otherwise the room was comfortable.

The property inside was run down, not as described, and did not match the cost I paid per night. The AC was cracked, you could not run the washer/dryer while watching the TV or having the lights on. This was not up to the same standard as a Marriott. In short I was highly dissapointed.

Clean and cozy, good location, I had to call the customer service and they were really nice.

The stairs feel like garage stairs

The only positive thing I can say is that the location is convenient and central.

Where do I begin? This was one of the worst stays I’ve had in years. The A/C did not work during my entire stay, and the heater didn’t function either—making the room stuffy, humid, and extremely uncomfortable. The concierge service continuously gave me false information about repairs being scheduled, only to admit much later that nothing had been done. On top of that, I wasn’t able to get trash bags for over 24 hours, despite repeated requests. The entry code to the building stopped working and caused major inconvenience. The room was filthy—there was hair all over the floor, under and around the furniture, and in the bathroom. The furniture and baseboards were damaged, and I even found black mold near the shower area (I have the photos to prove it). The bed was terrible, the pillows were flat and uncomfortable, and it was clear that cleanliness and maintenance are not a priority for this property.