Fairfield Inn & Suites by Marriott Kansas City Shawnee

Unfortunately, are stay was less than desirable. Upon arrival our room was

Very unfriendly host during check in. Gave our room away that we had reserved weeks ahead of time. Ended up in the "extra emergency room" which had no tables, chairs, desks, missing lamps and fridge didn’t work. Definitely will not be returning!

This was a Non-Stay. We had a confirmed reservation through Hotels, but apparently somebody didn't tell the hotel. At least they called us to tell us of the error, so we didn't waste our time at their front desk.

Shower curtain to short, no alarm clock or clock, night table by beds dirty

Our reservation was somehow canceled. Not sure how or why was not canceled by me or my wife. We had itinerary number with was and all the desk clerk would say was it had been canceled and he did not have a room for us.

We had to wait an 1&/12 hrs to check in. They doubled booked the rooms and gave us someone else’s room. No remote to tv. Dirty sock in the room. Wires hanging out of the air conditioner. Then I checked my bank account and they tried to charge me twice for our stay. And they had cold food on a cart at the desk that sat out for several hours before it was put up. The desk manger did not know what he was doing this weekend. Several people were heated d/t the double booking rooms. I will tell you that the gen manager this morning fixed the second charge on my account and refunded us a nights stay. His name is Johnny and he was very helpful!

4 night stay was fine but only had one day of housekeeping change out.

The staff was kind and professional, the complimentary breakfast had a wide variety of food.

the back entry area was a tad untidy

Very nice staff