Fairfield Inn & Suites by Marriott Kansas City Shawnee

This hotel was just “ok” at best. Some of the positives that took this property from terrible to ok include- amazing breakfast; friendly and welcoming staff; great fitness center; the option for adjoining rooms for larger families (we had 6 people total in our group). Some of the negatives- the pool was so disgusting and cold; the pictures online make it look like a large pool but it’s not. I’d say maybe 12ft by 8ft. And that can feel incredibly small after 6-8 kids are in there at once. The pool area wasn’t cleaned once during our stay and it was evident by the trash around the pool that was there when we arrived on Thursday afternoon and still there when we left on Sunday morning. They never had any clean pool towels available or a place to put the used ones so there was just a pile of them by the trash can. And the smell of the pool area was overwhelming once you opened the door to it and it was of what I can best describe as fecal matter. The elevator had a terrible shake and noise when coming to a stop; we had 2 rooms and each had minor issues that would coincide with an older, rundown hotel that hasn’t been properly maintained (for example- bathroom door handle wouldn’t work unless slamming the door shut; bathroom vent had a loud banging noise like something was inside of it and ramming into it; tv channels didn’t work; lights didn’t work near beds; no bedding provided for the pullout couch unless requested) I’d pass on this one unless you’re just passing through.

Nothing

There pool was under construction which I was not told until I paid. When I went to the room I ran the water for 5 minutes and there was no hot water. I got a refund (which I'm still waiting on) I was only on the property for 7 minutes.

Great place to stay at

No WIFI. Pool was closed our entire 2 day 2 night stay. Construction remodeling noise early mornings. No hair dryer in the room. Sorry can’t recommend it.

Location

Our room’s floor had wet spots all over.

Room was wonderful and comfortable. Breakfast was great as well would come back again. Only 2 small downfall was pool was out of commission due to chemicals not being balanced which it is what it is, we were just super excited to go swimming. 2nd issue was upon check out I had to stand there and wait awhile for someone, no bell to ring, my husband went behind the desk to find the front desk worker sleeping in the office. She quickly woke and got us checked out.

From checkin with James, to checkout our stay was wonderful. Nice room, amazing breakfast, and my husband was pleased with the gym. Parking was great, easy to access from I-435 and within walking stance of restaurants, convenience stores and entertainment. All around great stay!

This property has recently been remodeled, so everything is new! The staff are very friendly and helpful, and the coffee was great. We have stayed in other hotels in this area, and I believe the Fairfield is better than the others. It was Thanksgiving weekend, so their housekeeping staff had Thanksgiving Day off - however, the hotel told us about this on check in, so we were not surprised by it. If we had needed something, I'm sure we would have been able to get it. There is road construction going on in the area, which makes it a little inconvenient, but I feel it is worth it. Even with the construction, the room was quiet. The room we were in had 12 foot ceilings! It made the room feel bigger. The shower was roomy and towels were plentiful. Loved the soap products - lavender and eucalyptus - nice smell, but not overpowering. We had two bath mats, which was nice for getting out of the shower and for standing at the sink. Tile floors can be cold! :) All in all, a great experience.

The room was noisy, could hear TV in the next room and people walking in the room above us.