El Secreto

Hotel is very pretty

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Un poco complicado para llegar.

Very clean, great location, nice staff. Hotel management was able to resolve issues once we got hold of them. Beds comfortable, shower good pressure and hot water. The area is nice, felt safe, and not noisy at night, shops for snacks and coffee nearby, short walk to the centre of town. I imagine if the other guests are respectful and not noisy, this hotel would be ok, as long as you are not on the ground floor rooms.

Noisy All the rooms are very poorly soundproofed - you can hear anyone walking around in the halls, or up on the roof from 3rd floor. When there are noisy guests, it's impossible to sleep. We were unlucky and had a loud group staying at the same time. The hotel refunded us one room as one of our group could not bear the noise and booked another hotel (which was in a beautiful old hacienda 'El Sautto' more in the centre of town for the same money per night). The ground floor bedroom was not great because you are immediately behind a desk and by a storecuboard, and the only window of the room opens out to this. You can hear even the receptionist typing, phone notifications, every conversation, guest arriving and leaving. And opening the window for air means hearing it louder. If you are booking, check whether you are on the ground floor or not. This room costs the same as all the others, and in my opinion, is not worth it even if considerably cheaper. Poor descriptions of room windows The pictures and descriptions online are not right: they need to state clearly where a room has no external windows. Two of our rooms only had windows into the reception area or a hallway. This was not included in the photos or description.

La atención muy personalizada , amable y eficiente. La base de la cama muy sencilla.

No hay alguien que te apoye por si requieres, todo es vía remota

La propiedad está muy bien cuidada, solo se me dificultó encontrarla porque está en un callejón, la única queja es que la regadera no tenía puerta, todo lo demás muy bien

First we didn’t get the room we paid for, then we couldn’t sleep because an alarm was going on all night and nobody was on the property to figure out, next day they changed the room for the correct one but with the surprise that we didn’t have hot water and had to shower at 6:00 am with cold water because again nobody was there and nobody responded my messages! Cute place but they don’t have the most basic for guests like good communication care and hot water! No recomendable.