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9.6 / 10 Guest Rating

H15 Palace, a Luxury Collection Hotel, Krakow

ul. Sw. Jana 15, Kraków, 31-017, Kraków, PL

H15 Palace, a Luxury Collection Hotel, Krakow - main view

About the Property

Escape to a sanctuary of luxury at Hotel H15 Luxury Palace - Destigo Hotels, perfectly nestled in the heart of Kraków.

Spa Indulgence
Pamper yourself with a visit to our exceptional spa, featuring a selection of rejuvenating massages, body treatments, and facials, ensuring serenity and relaxation during your stay.

Recreational Amenities
Take advantage of our comprehensive recreational facilities, including a heated indoor pool, invigorating sauna, and a modern fitness center designed to keep you energized.

Gourmet Dining
Savor delightful culinary experiences at our on-site restaurant or unwind at the bar/lounge with a crafted cocktail. Don't miss our made-to-order breakfast served daily, adding a delicious start to your day.

Immerse yourself in unparalleled comfort and luxury. Book your stay today at Hotel H15 Luxury Palace for an unforgettable experience!

Facilities & Amenities

Meeting rooms
Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 7:00 AM to 10:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional125 verified reviews
AI Summary

Guests highly rate the clean and beautiful hotel and frequently praise the outstanding service from employees.

Categories

Cleanliness9.6
Service9.9
Location9.7
Room Quality8.9
Amenities9.4
Value for Money9.4
Food and Beverage9.9
Overall Experience10.0

Select topics to read reviews

M
Maria
Verified booking
family
Standard Room
Stayed in Sep 24, 2025

"Exceptional"

10.0

This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!

Helpful?
S
Staci
Verified booking
partner
Standard Room
Stayed in Sep 20, 2025

"Exceptional"

10.0

Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!!

Helpful?
S
Steven
Verified booking
Standard Room
Stayed in Sep 17, 2025

"Perfect!"

10.0

Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow

Helpful?
M
Michal
Verified booking
family
Standard Room
Stayed in Sep 11, 2025

"Exceptional"

10.0

Very nice hotel. The staff was nice and helpful, only some things were too complicated (payment and claiming the malfunction of switches and lights in the bathroom). But overall great.

Helpful?
J
John
Verified booking
Standard Room
Stayed in Aug 26, 2025

"Exceptional"

10.0

Great hotel in a great location. Employees went out of their way to be accomodating.

Helpful?
J
jameson
Verified booking
partner
Standard Room
Stayed in Aug 21, 2025

"Exceptional"

10.0

Absolutely amazing property. Their pool and spa services are incredible. Friendly and welcoming staff. Walking distance to everything. Everything was just perfect. You can tell they put a lot of effort into making sure every detail is high end. Would definitely stay again!

Helpful?
R
Richard
Verified booking
Standard Room
Stayed in Aug 7, 2025

"Simply wonderful"

10.0

I can find no fault with this hotel which is one of the best I have ever stayed it. The staff were marvellous, the room was excellent, the location is perfect and the breakfast extensive and good quality. If I never stay here again I will be very sad!

Helpful?
M
Miroslaw
Verified booking
family
Standard Room
Stayed in Aug 3, 2025

"Exceptional"

10.0

Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.

Helpful?
J
Jessica
Verified booking
friends
Standard Room
Stayed in Jul 28, 2025

"Good"

6.0

This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.

Helpful?
J
Javier
Verified booking
Standard Room
Stayed in Jul 25, 2025

"Exceptional"

10.0

Amazing!!!!

Helpful?
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