Hotel Alpenhof Kristall

The only good things about this hotel really were the spa and the location. Used the spa multiple times which was lovely after a day of skiing and the location was right next to the train stations for the other valleys and right in town for access to all the main bars etc. the dinner food at this hotel was also absolutely delicious home cooked Austrian food. Breakfast was fine. We did half board with Crystal ski and the meal time was in a hotel over the road and the food was dire. Cold, bad quality, terribly cooked dishes. I don’t know if this is a half board arrangement through the hotel or through Crystal ski but it was awful. Another thing is the hotel’s walls are paper thin, we could hear the guy in the room next to us snoring all night. One night the room next to us played music until 2am drinking in the room and we could not sleep. All in all if it were not for the spa I would have been very disappointed as I spent a large amount of money on this trip and I was expecting a fair bit more

What a fantastic holiday!! The hotel made us feel so welcome…. it is obviously family run. Staff were amazing and couldn’t do enough for you. We were half board and had breakfast in the hotel and the evening meal at a hotel 2 mins walk away. Both were lovely. Rooms had everything you need, had clean towels and beds made daily. Will definitely stay here again if I return to this resort.

My wife and I stayed at this beautiful family run hotel in Mayerhofen for a winter ski holiday in early Feb ‘23. The hotel is simply gorgeous. The location is super, at the end of the village but still only a 5 min walk to the centre. Ski bus literally outside the hotel door which takes 5 mins to get to the Penken Bahn. Our room was perfect with a really comfortable bed, lovely bathroom and lots of storage. The balcony overlooking the Penken mountain was lovely to wake up to each morning. We stayed on a B&B basis and the breakfast was perfect, all the usual Austrian fare served with love and affection by the wonderful staff. The hotel offers a great evening dinner and we ate here for two nights and on both occasions the food was superb. There is a lovely small bar to have a couple of drinks in before dinner and the selection of beers and wines are great, and very reasonably priced. Every afternoon after our days skiing, we relaxed in the lovely sauna, steam room and relaxation area in the basement of the hotel - this is really fantastic after a day on the mountain. Overall this hotel is perfect for couples, groups and families who want to stay in a small family run hotel with a focus on quality in everything they do. We will be booking again for next year. Alan & Elizabeth

Staff were exceptionally friendly. Room was very comfortable, spacious, warm and clean. Continental buffet breakfast was good. The two evening meals we had were great. Location is really good - skibus stop directly outside. Great value

I want to first of all day thank you to the wonderful owners of the Kristall. The lady who ran the show was great, very attentive and an all round amazing woman. I wasn’t so sure how the hotel was going to be after covid but they pulled out all of the stops and made us feel so very welcome! The breakfast was great, evening meals at the Nuehouse were amazing also! Thank you for a fantasy holiday! See you again soon.

I was part of a group of 7 who all agreed that this was a poor hotel based primarily on how it is managed and a general view that it was an ‘unfriendly’ and ‘penny pinching’ place. The food was unappealing and always over salted so beware if you have high blood pressure. The service in the bar/restaurant was not friendly with all drinks having to be paid immediately (no charging to rooms) ; the only waitress who made an effort to be friendly was told off for wasting time; tap water is charged for (so we simply stopped buying any drinks in the hotel). The best example of mean spiritedness was that on the last morning when all guests were leaving due to the Coronavirus situation, there was no hot water for a shower, presumably to save a few euros. Not a place we would return to or recommend

A very nice hotel in Mayrhofren. Situated on the edge of town with Skibus stop right outside. Walking (in shoes) to town centre/Penken is around 10 minutes. Train station is around 5 minutes walk, or just stay on the bus for 1 stop. A family run hotel. Owner and staff are friendly and helpful. Room is clean, comfortable, and plenty of storage. There is a sauna. Ski room is reasonable, heated boot rack; but ski rack is short of spaces. Lift access to all floors. Restaurant opens all day, popular for walk-ins - even some breakfast takers. Breakfast is plenty, but lack variety. Dinner is very good in general; salad, soup, main and dessert. Bar bill is reasonable and need to be settled every night.

The owner and staff made our stay amazing, we had the family room with a great balcony, breakfast was really good and we eat in the beer garden and had a great pizza The room was very clean Thank you very much tony & Jeanette