WoodSpring Suites Austin Georgetown

Absolutely nothing. The lobby smelled unclean and we were told to wait outside for them to unlock the lobby doors.

The staff was unorganized. They sold our room prior to our arrival. Check in started at 3, we arrived at 5:30. When we finally got in the lobby to speak to someone we were told they were short staffed. They did not have a clean room for us and attempted to place us in a room with a pull out vs a double bed room that was booked. We explained we needed to know if we had a room or needed to book another hotel as we had an event and we needed to get ready. After additional unorganized conversation with multiple staff members it was confirmed they did not have enough staff to clean empty rooms to accommodate our booking. I requested a refund and when u requested confirmation on paper of the refund she rolled her eye as if I should trust that I would get a refund. I incorrectly trusted I booked and had a room already. We were nearly late to our event. Absolutely the worst experience from Booking.com I have ever had!

The receptionist was not at the front desk when we arrived. Never answered the front desk phone either. The hallways smelled. The room wasn’t great nor was the cleanliness. The day of checkout. An employee attempted to barge in without knocking first and was very rude

That I had a place to sleep.

Rude front desk, gave us an occupied room, key cards not working and asking us if we made payment when we had just checked in, making us feel unwanted or like we were a bother to them. Beds are horrible, uncomfortable and small overall. Overall just horrible customer service.

no ice

The parking lot looked clean and for the most part the lady at the front tried to help.

They gave my reservation away and had no record of it after I paid reserved and confirmed 8 days prior. And then had no rooms left to honor my reservation for my weekend stay.